Question 1

How long will it take to receive a response after sending an inquiry?

Accepted Answer

We aim to respond within 12 hours on weekdays after receiving your inquiry.

Question 2

Are you a manufacturer or a trading company?

Accepted Answer

We are a direct manufacturer with our own production facility and an in-house international trade department. We manage both manufacturing and sales independently.

Question 3

What products do you offer?

Accepted Answer

We are a specialized manufacturer of custom-designed finned tube heat exchangers, including evaporators, condensers, cooling coils, stainless steel tube-aluminum fin heat exchangers, titanium tube-aluminum fin heat exchangers, dry coolers, and custom-designed heat exchange products tailored to meet a wide range of requirements in terms of cost-efficiency, performance specifications, and application scenarios.

Question 4

What are the main application areas of your products?

Accepted Answer

Fin heat exchangers are widely used across various industries due to their high thermal efficiency and compact design. Key application areas include HVAC Systems, Refrigeration Industry, Industrial Cooling, Data Centers, Renewable Energy, Aerospace and Defense, and Medical Equipment.

Question 5

How many employees does your company have, and how many are technical staff?

Accepted Answer

We have over 150 employees, including more than 10 professional technical specialists and over 10 experienced engineers who support R&D, production quality, and custom project development.

Question 6

How do you ensure product quality?

Accepted Answer

We ensure the quality of our fin heat exchangers through a comprehensive quality control system at every stage of production. Each process is carefully monitored, and all finished products undergo 100% inspection according to customer requirements and international standards. We are equipped with advanced testing facilities, including pressure leak testers, salt spray testers, torque dynamometers, EMC testers, high and low temperature chambers, airflow testing labs, and aging test chambers.

Question 7

What payment methods do you accept?

Accepted Answer

Payment terms are confirmed during the quotation process. We accept trade terms such as FOB, CIF, CNF, and others as needed. For mass production, we typically require a 50% advance payment, with the remaining 50% payable before shipment. Common payment methods include T/T (Telegraphic Transfer) and L/C (Letter of Credit).

Question 8

How do you deliver goods to your customers?

Accepted Answer

We typically deliver goods via sea freight, using nearby ports such as Foshan, Guangzhou, or Shenzhen, depending on the destination. For urgent orders, air freight is also available through Guangzhou Baiyun International Airport or Hong Kong International Airport, based on the customer's needs.

Question 9

Which countries do you export to?

Accepted Answer

Our products are exported to over 30 countries worldwide, including the United States, Middle East (Saudi Arabia, UAE), Southeast Asia (Singapore, Thailand, Vietnam), Europe (Italy, UK, Germany, Turkey), South America (Brazil, Chile, Peru), South Korea, India, Australia, and Canada.

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