Question 1

What are your main advantages?

Accepted Answer

We are a leading stone manufacturer and exporter with 12 years' history, engaged in high quality natural stone product manufacturing and trading, with own import & export license. Our stone products have been constantly exporting to Europe, America, Southeast Asia, Mid-east..etc and highly enjoyed a good reputation.

Question 2

Do you accept retail orders and what is the minimum quantity?

Accepted Answer

Yes, we do accept retail order. We sell to wholesaler, retailer, contractor and individual. No minimum order quantity for most products, but yes for some marble or granite material.

Question 3

Do you make customized designs?

Accepted Answer

Yes. We can do any dimension as per client requirement.

Question 4

What are your acceptable payment terms?

Accepted Answer

L/C (Letter of Credit), T/T (Telegraphic transfer), and Western Union.

Question 5

How do you ship cargos from your country to my city?

Accepted Answer

We have cooperated shipping agent company to transport the cargos from our country to your port, or to your warehouse, or to the jobsite.

Question 6

How many square meters fit in one container?

Accepted Answer

Depends on the thickness and weight per container. For example, 980m2/ cont for 1cm thickness; 500m2/ cont for 2cm thickness; 320m2/ container for 3cm thickness.

Question 7

Can we order different granite types in one container?

Accepted Answer

Yes, but usually max 4 different types of granite colors.

Question 8

How long does it take to finish an order and when can I get my products?

Accepted Answer

a) Usually 15-20 days for 1-3 containers. b) sailing information: West European main port: 27 days Felixstowe / Belfast / South Ampton: 40 days Dublin: 35days Western coast of America: about 18 days Eastern coast of America: about 30 days Middle East main port: about 22-25 days South America main port: about 30 days Other destination please email us to get our answer.

Question 9

Is the packing safe and who is responsible for damage?

Accepted Answer

Yes, we are sure that our packing is safe enough. We use strong wooden crates for outside packing. Inside, we use carboard box.Plus we load container properly and reinforce the crate very well. If the damage occurred due to the fault of packing, our company will take the responsibility.

Question 10

How do you guarantee quality?

Accepted Answer

We have experted QC team to control the quality before packing and delivery. Our QC will check surface, dimension, thickness carefully and pack them properly. We save the products photo for each order and send to your confirmation. * The best payment condition; * All claims to be settled within 24 hours; * All orders to be delivered within 14 days for first lot; * Quality level including packing standard is the best and most stable; * All enquiries/questions to be replied within 24 hours. *Our s

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