Question 1

What are your main advantages?

Accepted Answer

We are a leading stone manufacturer and exporter with 12 years' history, engaged in high-quality natural stone product manufacturing and trading, and have our own import & export license. Our stone products are constantly exported to Europe, America, Southeast Asia, and the Middle East, enjoying a good reputation.

Question 2

Do you accept retail orders? What is the minimum quantity required?

Accepted Answer

Yes, we accept retail orders and sell to wholesalers, retailers, contractors, and individuals. There is no minimum order quantity for most products, but some marble or granite materials may require a minimum.

Question 3

Do you make customized designs?

Accepted Answer

Yes, we can produce any dimension according to client requirements.

Question 4

What payment methods do you accept?

Accepted Answer

We accept L/C (Letter of Credit), T/T (Telegraphic transfer), and Western Union.

Question 5

How do you ship cargo from your country to my city?

Accepted Answer

We have cooperated shipping agent companies to transport cargo from our country to your port, warehouse, or jobsite.

Question 6

How many square meters fit per container?

Accepted Answer

It depends on thickness and weight. For example: 980m2/cont for 1cm thickness; 500m2/cont for 2cm thickness; 320m2/container for 3cm thickness.

Question 7

Can we order different granite colors in one container?

Accepted Answer

Yes, but usually a maximum of 4 different types of granite colors.

Question 8

How long does it take to finish an order and when can I get my products?

Accepted Answer

Usually 15-20 days for 1-3 containers. Sailing times vary by destination: West European main port 27 days, Felixstowe/Belfast/Southampton 40 days, Dublin 35 days, Western coast of America 18 days, Eastern coast of America 30 days, Middle East main port 22-25 days, South America main port 30 days.

Question 9

Is the packing safe? Who is responsible if damage occurs during transportation?

Accepted Answer

Yes, our packing is safe. We use strong wooden crates for outside packing and cardboard boxes inside, with proper container loading and crate reinforcement. If damage occurs due to packing faults, our company takes responsibility.

Question 10

How do you guarantee quality?

Accepted Answer

We have an expert QC team to control quality before packing and delivery. They check surface, dimension, and thickness carefully. We save product photos for each order and send them to you for confirmation. We also settle all claims within 24 hours and reply to all enquiries within 24 hours.

Product profile

Customization

Style

Material

Model NO.

Folded

Customized

Condition

Quality Standard

Delivery Time

Sample Request

Business Type

Certificated

Service

Transport Package

Specification

Trademark

Origin

HS Code

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Product Q&A

Send Inquiry

You may also like