Business Type: Manufacturer/Factory, Trading CompanyExport Year: 2005-12-12Nearest Port: NINGBOAverage Response Time: ≤15hTerms of Payment: LC, T/T, Western UnionInternational Commercial Terms(Incoterms): FOB, CFR, CIF
AI-Powered supplier vetting
SummaryRuian Koten Machinery Co., Ltd is a specialized technical supplier with a strong focus on customization services, including full and flexible customization options. Although it lacks new product launches and SDK availability, it offers ODM and OEM services for well-known brands. The company does not maintain overseas warehouses or showrooms and lacks formal procedures for handling customer complaints or service capability assessments. Financial data is available, but no specific financial capacity details are provided. The company primarily deals in mechanical sales and import-export activities.
R&D capabilityThe supplier offers ODM and OEM services but did not introduce new products last year and lacks SDK availability.
Production capacityThe supplier has a variety of machines, with a consistent lead time of one month and proximity to major ports.
Customization capabilityThe supplier provides extensive customization services, including full and flexible customization from samples and designs.
Client casesThere is no evidence of handling customer complaints effectively, as there are no written procedures or records.
Product Q&A
Q:What is the warranty period?
A:
There is a 12-month guarantee for each Koten brand machine. Within one year, damaged spare parts can be changed for free.
Q:Do you provide technical support?
A:
Yes, we provide lifetime technical support online for all our machines.
Q:What are the payment terms?
A:
For amounts under USD 30,000, 30% deposit via T/T and 70% balance before shipment. For amounts above USD 30,000, 30% T/T deposit and 70% balance via irrevocable L/C at sight. Cash, Western Union, and credit cards are also acceptable.
Q:What is the delivery time?
A:
Delivery takes 7-30 days after receiving the deposit, depending on the specific machine model.
Q:Do you offer installation and training services?
A:
Training can be done by our agency dealer. If you request our engineer for on-site installation, you must cover flight, hotel, food, and salary costs (USD 100/day). Training at our factory is free.
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