Question 1

What is the average transit time for Air Freight from China to the USA or Europe?

Accepted Answer

Air freight is the fastest option. Typical transit times are 5-10 business days for door-to-door service, depending on the destination and customs clearance.

Question 2

Are there any restrictions on what can be shipped via air freight?

Accepted Answer

Yes. Air cargo has strict regulations on items like batteries (lithium-ion/powered), flammable liquids, magnets, and certain chemicals. Please consult with us about your specific products to ensure compliance and avoid delays.

Question 3

How is the cost for air freight calculated?

Accepted Answer

Air freight is typically charged per kilogram. However, if your cargo is very low-density (light but bulky), we use a volumetric weight calculation (Length x Width x Height / 5000) and charge based on whichever weight is greater.

Question 4

What is the typical transit time for sea freight from Shenzhen to Los Angeles or Rotterdam?

Accepted Answer

For FCL/LCL, typical transit time is approximately 18-25 days to West Coast USA and 28-35 days to major European ports. This can vary with weather, port congestion, and carrier schedules.

Question 5

What is the difference between FCL and LCL, and how do I choose?

Accepted Answer

FCL (Full Container Load): You rent an entire container. It's more secure, faster (no consolidation delay), and cost-effective for volumes above 15 CBM. LCL (Less than Container Load): You share a container with other shippers. It's more cost-effective for smaller shipments (below 15 CBM) but has longer transit times due to consolidation and deconsolidation.

Question 6

What is the difference between DDP and DDU?

Accepted Answer

DDP (Delivered Duty Paid): We are responsible for ALL costs and risks, including destination customs clearance, import duties, and taxes. You pay one all-inclusive price, and the goods are delivered to your door 'taxes paid.' DDU (Delivered Duty Unpaid): We deliver the goods to your address, but YOU are responsible for paying all destination import duties and taxes and for handling the import customs clearance yourself.

Question 7

Can you combine multiple small packages from different suppliers into one shipment for me?

Accepted Answer

Yes, absolutely. This is a key service we provide, known as consolidation. Your suppliers can send their goods to our warehouse in China. We will receive, inspect, repack, and combine them into a single shipment, saving you significant money on international freight.

Question 8

What is your company's liability if my goods are lost or damaged?

Accepted Answer

Carrier liability is limited by their terms and conditions and is often very low. This is why we strongly urge all clients to purchase full Marine Cargo Insurance. This ensures you are fully compensated for any physical loss or damage, whereas relying on carrier liability alone would result in a minimal payout.

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