Question 1

What is the average transit time for Air Freight from China to the USA or Europe?

Accepted Answer

Air freight is the fastest option. Typical transit times are 5-10 business days for door-to-door service, depending on the destination and customs clearance.

Question 2

Are there any restrictions on what can be shipped via air freight?

Accepted Answer

Yes. Air cargo has strict regulations on items like batteries (lithium-ion/powered), flammable liquids, magnets, and certain chemicals. Please consult with us about your specific products to ensure compliance and avoid delays.

Question 3

How is the cost for air freight calculated?

Accepted Answer

Air freight is typically charged per kilogram. However, if your cargo is very low-density (light but bulky), we use a volumetric weight calculation (Length x Width x Height / 5000) and charge based on whichever weight is greater.

Question 4

My goods are urgent but heavy. Is there a 'best of both worlds' option between Express and standard Air Freight?

Accepted Answer

Yes. We offer Priority Air Freight services. This utilizes commercial airline space for your palletized goods, providing a better cost per kg than express couriers for heavy shipments, while still offering faster transit times than standard air cargo, typically 7-9 days door-to-door.

Question 5

Can I ship lithium batteries or products containing them by air?

Accepted Answer

It is highly regulated but possible. Batteries must be UN38.3 certified and packaged according to IATA Dangerous Goods regulations. We can guide you through the required documentation and packaging standards to ensure safe and compliant shipment.

Question 6

What is the typical transit time for sea freight from Shenzhen to Los Angeles or Rotterdam?

Accepted Answer

For FCL/LCL, typical transit time is approximately 18-25 days to West Coast USA and 28-35 days to major European ports. This can vary with weather, port congestion, and carrier schedules.

Question 7

What is the difference between FCL and LCL, and how do I choose?

Accepted Answer

FCL (Full Container Load): You rent an entire container. It's more secure, faster (no consolidation delay), and cost-effective for volumes above 15 CBM. LCL (Less than Container Load): You share a container with other shippers. It's more cost-effective for smaller shipments (below 15 CBM) but has longer transit times due to consolidation and deconsolidation.

Question 8

What are the cut-off times for booking sea freight?

Accepted Answer

We have weekly cut-offs, usually 5-7 days before the vessel's estimated departure date (ETD). This allows time for trucking, customs, and port entry. Contact us as early as possible to secure your space.

Question 9

What is the difference between a Bill of Lading (BL) and a Sea Waybill (SWB)?

Accepted Answer

A Bill of Lading is a negotiable title of ownership for the goods. It's required for Letter of Credit payments. A Sea Waybill is a non-negotiable receipt, allowing for faster release of cargo at the destination as no original document needs to be presented. We can advise on which is best for your situation.

Question 10

What are Demurrage and Detention charges?

Accepted Answer

Demurrage: Fees charged by the port when your container is not moved out of the port/terminal within the allowed free days. Detention: Fees charged by the carrier when you hold the container outside the port beyond the free time allowed. We manage the logistics to minimize these risks and provide clear advice on free time allowances.

Question 11

Can I pack my own container (FCL) at the factory?

Accepted Answer

Yes, but we strongly recommend following our container loading guidelines to ensure even weight distribution, proper securing, and to avoid damage or customs inspection delays. We can provide a professional loading plan.

Question 12

What is the difference between DDP and DDU?

Accepted Answer

This is a critical distinction: DDP (Delivered Duty Paid): We are responsible for ALL costs and risks, including destination customs clearance, import duties, and taxes. You pay one all-inclusive price, and the goods are delivered to your door 'taxes paid.' This is our most popular and hassle-free service. DDU (Delivered Duty Unpaid): We deliver the goods to your address, but YOU are responsible for paying all destination import duties and taxes and for handling the import customs clearance your

Question 13

Why should I choose DDP shipping?

Accepted Answer

DDP is the best choice for simplicity. It prevents surprises with unexpected tax bills and complex customs paperwork at your destination. We manage everything, giving you a predictable total cost and a hands-off experience.

Question 14

Can you provide a detailed breakdown of the DDP costs?

Accepted Answer

Absolutely. Our DDP quotes are transparent and include the freight cost, all export/import fees, customs brokerage, and an estimated amount for duties and taxes. There are no hidden charges.

Question 15

What happens if the actual duties and taxes for my DDP shipment are higher than your estimate?

Accepted Answer

We have extensive experience in calculating these costs and our estimates are highly accurate. In the rare event of a discrepancy, we will absorb the difference for minor overruns. For significant variances due to unforeseen regulatory changes, we will communicate with you transparently before proceeding. Our goal is total cost predictability for you.

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