Question 1

Are you a manufacturer or a trading company?

Accepted Answer

We proudly stand as a dedicated manufacturer, specializing in cutting-edge smart pet products. With our very own factory and a visionary R&D team, we are equipped to deliver top-tier OEM & ODM services tailored for our esteemed global clientele.

Question 2

Can I customize the product with my own logo or design?

Accepted Answer

Absolutely! We offer a range of customization solutions including logo personalization, bespoke packaging designs, and tailored product features. Share your unique vision with us, and we'll make it a reality.

Question 3

What smart pet products do you offer?

Accepted Answer

Our diverse product lineup embraces the essence of smart living for pets. It includes innovative automatic pet feeders, refreshing water fountains, state-of-the-art smart litter boxes, interactive pet cameras, and a host of other intelligent devices crafted to elevate pet care.

Question 4

Do your products support mobile app control?

Accepted Answer

Indeed, a multitude of our advanced smart pet devices feature seamless mobile app integration. This empowers users to effortlessly monitor and control feeding schedules, hydration, and other essential functionalities from anywhere, at any time.

Question 5

Can I get a sample before placing a bulk order?

Accepted Answer

Certainly! We facilitate the opportunity to preview our products through samples. While sample fees and shipping costs apply, they are conveniently deductible from your subsequent bulk order, ensuring a seamless purchasing experience.

Question 6

What is your lead time for bulk orders?

Accepted Answer

Our standard lead time for bulk orders is typically 15-30 days, contingent upon the order volume and any customization preferences you may have.

Question 7

Do your products come with a warranty?

Accepted Answer

Yes, we back our entire range of smart pet products with a reassuring 12-month warranty that addresses any manufacturing defects, ensuring peace of mind with every purchase.

Question 8

How do you ensure product quality?

Accepted Answer

To guarantee unparalleled quality, we employ rigorous quality control measures. This encompasses meticulous incoming material inspections, comprehensive production line testing, and thorough final product evaluations. Rest assured, all our products are compliant with CE, FCC, and RoHS standards.

Question 9

What is your minimum order quantity (MOQ)?

Accepted Answer

Our MOQ is adaptable, varying by product type. Generally, it begins at 100-300 units for standard models. Please note that for customized orders, higher MOQs may apply to accommodate bespoke requirements.

Question 10

How do I get technical support or after-sales service?

Accepted Answer

Our dedicated customer service team is ready to assist you via email or phone. Additionally, we provide an array of online resources including detailed manuals and instructional video tutorials to guide you through troubleshooting and setup processes with ease.

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