Question 1

How long is your warranty period?

Accepted Answer

Within 18 months from the date of self loading, we guarantee that no malfunctions will occur due to manufacturing defects.

Question 2

Do you provide training for my employees?

Accepted Answer

The machine has been installed and tested well before shipment. It is easy to operate. Generally speaking, our customers can operate the machine well by following the instructions.You can also inspect the machine at our factory and learn how to operate it before shipping. It only takes 2 hours You can operate it well.

Question 3

I am not familiar with this machine and do not know how to install it. Can you install this machine in my factory?

Accepted Answer

If you need us to send engineers to your factory.

Question 4

How can I start working?

Accepted Answer

The machine test is good, and the wire connection is good. When you bring the machine to the factory, you only need to do the following three things, and then you can start working. a. Place the machine on a flat surface. b. Inject gear oil and hydraulic oil. c. Connect the three-phase wires.

Question 5

Are we a factory or a trading company?

Accepted Answer

Our company has a 20 year history in the roller press industry. We integrate industry and trade to create a one-stop service An industrial chain that integrates research and development, design, manufacturing, assembly, debugging, and maintenance.You can ask us any questions, and our company can perfectly solve any problem you encounter.

Question 6

How can I trust the machine to paste and test before shipment?

Accepted Answer

1) We have recorded a test video for your reference. Alternatively. 2) We welcome you to visit our factory and personally test the machines.

Question 7

Do you only sell standard machines?

Accepted Answer

No, most of our machines are customized according to customer specifications and use components from top brands.

Question 8

What would you do if the machine broke down?

Accepted Answer

We offer a one-year free warranty and free technical support for the entire lifecycle of any machine. If the part breaks Unable to repair, we can send new parts for free to replace damaged parts, but you will need to pay for the shipping cost yourself. If it exceeds the warranty period, we can negotiate to solve the problem and provide you with technical support for the entire service life of the roller press.

Question 9

Can you be responsible for transportation?

Accepted Answer

Yes, please tell me the destination port or address. We have extensive experience in transportation.

Question 10

Will you deliver the correct goods according to the order? How can I trust you?

Accepted Answer

Yes, we will. We are a Chinese manufacturing gold medal supplier evaluated by SGS (audit reports can be provided).

Question 11

Can we become your agent abroad?

Accepted Answer

Of course, if you have business on the rolling forming line, we welcome your strong cooperation.

Question 12

How to visit your company?

Accepted Answer

1) Fly to Beijing Airport and take the high-speed train from Beijing South to Cangzhou Xi (1 hour). 2) Fly to Tianjin Airport and take the high-speed train from Tianjin to Cangzhou Xi (0.5 hours). 3) Fly to Shanghai Airport: Take the high-speed train from Shanghai Hongqiao to Cangzhou Xi (4.5 hours), and then we can pick you up.+86-177-369-86-16-9

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