What can I do when I receive the broken products?

Firstly, should take the photos and send us, after we check and confirmed, we will send the products for free.

20-Inch Gas Free-Standing Oven with 4 High-Efficiency Burners

Name: 20-Inch Gas Free-Standing Oven with 4 High-Efficiency Burners
Brand: Zhongshan Gensun Electric Appliance Co., Ltd
SKU: 752501125

Guangdong, ChinaZhongshan Gensun Electric Appliance Co., Ltd

US$90.00-150.00

240 Pieces

Product profile

Customization

Available

Firepower

3kw-3.99kw

Type

Free Standing Gas Cooker

Model NO.

GSK52ZLGZF

Fuel Type

Liquefied Gas

Material

Stainless Steel

Number of Burner

Panel Material

Metal by Painting

Ignition Mode

Manual Ignition

Power Source

Gas

Installation

Free Standing

Body Size

490*525*815mm

Packing Size

505*595*880mm

Burner & Oven

4 Top Burner and 1 Gas Oven

Model Number

GSK52zlgzf

Oven Capacity

65 Liters

Color

White/ Black/ Stainless Steel/ Gray/ Silver

Ignition

Manual Ignition/ Electric Igntion/ Impulse Igntion

Burners

Brass Burner and Aluminum Base

Transport Package

5 Plys Carton Box, Packing Foam, Plastic Bag

Trademark

GENSUN/ OEM/ ODM

Origin

Guangdong, China

HS Code

73211100

Production Capacity

100, 000PCS/ Month

Key features

Four High-Efficiency Burners: Includes 1 big, 2 medium, and 1 small burner for versatile cooking.

Stainless Steel Construction: Features a stainless steel top plate and body for durability.

Customization Available: Customize oven lamp, timer, packaging, and logo according to needs.

Multiple Color Options: Available in White, Black, Stainless Steel, Gray, and Silver.

ISO9001 & CE Certified: Manufactured with strict quality checks and international certifications.

OEM/ODM Services: Supports custom services for both assembled (CBU) and unassembled (CKD) products.

1-Year Warranty: Covers mechanical defects with 1% free spare parts included with orders.

Fast Delivery: Standard lead time is 45 days after receiving the deposit.

Company profile

Experienced TeamPatents AwardedExhibition ExperienceHigh Repeat Buyers Choice

Zhongshan Gensun Electric Appliance Co., Ltd

Guangdong, China

CertifiedBusiness Type: Manufacturer/Factory & Trading Company CertifiedR&D Capacity: ODM Service Available & OEM Service AvailableExport Year: 2006-05-03 CertifiedNearest Port: Shenzhen Port, Guangzhou Port, Zhongshan PortAverage Response Time: ≤6.28h CertifiedTerms of Payment: LC, T/T

AI-Powered supplier vetting

SummaryThe supplier demonstrates established quality and service procedures, including ISO9001:2015 certification, CCC and CE product certifications, documented corrective-action and complaint-handling processes, and written supplier-service assessment procedures. It offers broad customization, ODM, OEM for known brands, export experience, in-stock capability, and participation in the Canton Fair. Its limitations include no overseas warehouse, showroom, agents or branches, no overseas service coverage indicated, no valid manufacturing-capacity contract with related subcontractors, and no SDK. Financial information is referenced for 2022–2024, but no substantive financial performance data is provided. Customer retention is reported at 80%–100%, while no Fortune 500 cooperation is reported.

Supplier typeThe supplier appears to be a manufacturing and design-service provider offering OEM and ODM services, broad customization, in-stock capability, and export fulfillment. It has no overseas warehouse, showroom, agents, branches, or stated overseas service coverage, and lacks a valid manufacturing-capacity contract with related subcontractors.

CertificationsThe supplier reports ISO9001:2015 management-system certification and CCC and CE product certifications. These are explicit certifications relevant to quality management and product compliance.

After-Sales capabilityDocumented procedures and records exist for corrective and preventive actions and customer complaints, and the supplier states that customer satisfaction is prioritized. However, it has no overseas warehouse, showroom, agents, or branches, which limits the evidenced local service infrastructure.

R&D capabilityThe supplier reports seven R&D engineers, new products in the past year, ODM capability, and broad design customization. It explicitly has no available SDK, so software-development integration capability is not demonstrated.

Production capacityProduction-related evidence includes listed equipment, uniformly followed finished-product inspection instructions, in-stock capability, 30 qualified suppliers, and written supplier-service assessment procedures. The lack of a valid manufacturing-capacity contract with related subcontractors is a documented control weakness.

Customization capabilityThe supplier explicitly offers customization from samples and designs, full, minor, and flexible customization, as well as ODM services. This provides direct evidence of broad product customization capability.

Client casesThe supplier reports OEM service for known brands, sales in more than 50 countries, and repeat-buyer preference of 80%–100%. It reports no cooperation with Fortune 500 companies, so the strength and verifiability of named customer cases remain limited.