Question 1

What kind of machines do you primarily offer?

Accepted Answer

We supply refurbished Konica Minolta bizhub series copiers and printers, including both color and black-and-white multifunction devices. All units undergo comprehensive testing before shipment.

Question 2

Are the machines brand new or used?

Accepted Answer

They are high-quality remanufactured/refurbished units. We replace worn parts and perform cleaning, calibration, and rigorous testing to ensure stable printing performance.

Question 3

What accessories are included with the machine?

Accepted Answer

The package includes the main unit, paper tray, original power cord, a brand-new drum unit, and genuine toner, making it ready for immediate use. Consumables such as drum units and toner can also be purchased separately based on your needs.

Question 4

What paper sizes and types are supported?

Accepted Answer

It supports A3 and A4 sizes and can print on thick paper, coated paper, and specialty paper, making it suitable for the graphic arts and advertising industries.

Question 5

Can I see print samples first?

Accepted Answer

Yes. A test page is printed for every unit before packaging, and we can send you a sample print for confirmation prior to shipment.

Question 6

How is the equipment packaged? Is it prone to damage during transport?

Accepted Answer

The entire unit is wrapped in thick bubble wrap and secured with stretch film, then encased in a solid wood frame or crate. Labels indicating 'This Side Up,' 'Keep Dry,' and 'Do Not Invert' (standard for precision equipment) are applied. Inside the container, the unit is secured with straps to minimize jolting and impact, significantly reducing the risk of damage.

Question 7

What logistics method is used for shipping? How long does delivery take?

Accepted Answer

Domestic: Full truckload or dedicated freight line (delivery time depends on the destination city). Export: Full Container Load (FCL) via sea freight. Packaging and shipment are arranged after the order is placed, and tracking information is provided once the goods have shipped.

Question 8

What should I look out for when receiving the goods?

Accepted Answer

You must open the package and inspect the exterior immediately upon delivery. If there are any dents or damage, take photos on the spot and contact us; claims for exterior damage will not be accepted after the delivery has been signed for. As this is heavy, precision equipment, please use a forklift for unloading.

Question 9

Who is liable for damage occurring during transit?

Accepted Answer

We use thick wooden crates and standardized container loading procedures to minimize the risk of damage. In the event of damage during sea transit, you will need to file a claim with the cargo insurance provider or the carrier. We will provide a full set of documentation to assist with your claim.

Question 10

What are the payment methods?

Accepted Answer

International trade orders are processed in accordance with the terms of the trade contract.

Question 11

Can I visit to inspect and test the machines?

Accepted Answer

Yes, you are welcome to visit our Foshan warehouse to inspect and test the machines in person.

Question 12

How long is the equipment warranty?

Accepted Answer

The whole machine comes with a warranty of 1 year or 100,000 print runs, whichever comes first. The warranty does not include consumables, man-made damage, or transportation damage. Wearing parts and consumables are consumables and are not covered by the warranty.

Question 13

What should I do if I don't know how to install and debug the machine?

Accepted Answer

Provide remote video guidance for installation and debugging, as well as supporting operation tutorials.

Question 14

Are post-production consumables and accessories easy to buy?

Accepted Answer

Our store has a long-term supply of consumables and accessories such as toner, toner cartridges, and carriers for corresponding models, with one-stop purchasing and stable supply.

Question 15

How to deal with machine failure?

Accepted Answer

Priority is given to remote video troubleshooting; if the parts are damaged, you can purchase replacement parts, and the technical team will provide technical support throughout the process.

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