Question 1

How long is the furniture production time?

Accepted Answer

Standard orders are completed within 7 business days, while custom pieces take approximately 15 business days.
Once you place your order, we'll provide a personalized production schedule. We'll keep you updated with photos or videos at key stages-like material preparation, woodworking, upholstery,quality checks,and shipping-so you're always in the loop.

Question 2

How much is the shipping cost?

Accepted Answer

We provide drop shipping service. The specific shipping fee is updated every week. Please contact our sales now to inquire about the shipping fee.

Question 3

Do I got product warranty?

Accepted Answer

Yes, every purchase includes a complimentary 3 years manufacturer warranty subject to the terms and conditions of the warranty policy.

Question 4

Are your furniture materials safe and eco-friendly for  kids or pets?

Accepted Answer

Yes. All materials meet U.S. safety standards, are low VOC, and free from PFAS and unnecessary flame retardants. We offer cleaner, hypoallergenic options upon request ,just let us know your needs.

Question 5

How do you ensure my custom requirements are accurately understood?

Accepted Answer

We have a 3-step process to capture your vision perfectly:
1. Consultation: We'll discuss your needs in detail (via email/video call), covering style dimensions, function, fabric, and budget.
2. Proposal: Within 2 business days, you'll receive an initial design with sketches and a detailed quote.
3. 3D Preview & Confirmation: For complex orders, we provide a true-to-scale 3D rendering to visualize the piece in your space. Your formal approval of this visual is required before we proceed.

Question 6

Do you offer physical fabric and color samples?

Accepted Answer

Yes, and we strongly advise it! Please request your free samples to evaluate quality firsthand.
This is the most reliable way to confirm your choices.
Complimentary Samples: Available from our standard collection.
Custom Sourcing: Need something specific? We can explore options for you.

Question 7

How do you ensure the safe delivery of large furniture?

Accepted Answer

1. Layer 1 - Cushioning: ltems are wrapped in thick foam, with corners shielded by protective caps.For genuine leather, a soft cloth barrier is added first to prevent scratches
2. Layer 2 - Boxing: The furniture is then securely placed inside a heavy-duty, reinforced cardboard carton.
3. Layer 3 - Crating: The sealed carton is wrapped in heavy-duty plastic for moisture resistance and finally secured in a custom-built wooden crate for maximum durability during transit.

Question 8

How does furniture assembly work?

Accepted Answer

We ensure a straightforward setup experience. The majority of our pieces require only minor.
simple assembly (e.g., attaching feet or arms).
For your convenience, every package contains the needed tools and detailed quide with picturesor video links. You can complete the setup easily by yourself.

Question 9

Return & Exchange Policy

Accepted Answer

We are committed to your 100% satisfaction. Due to the size of furniture, our policy is as follows:.
We accept returns/exchanges only if:
1. The item arrives significantly damaged or non-functional.
2. The product received materially differs from the approved sample or design in material, color, or structure.
We do not accept non-defective returns. All custom pieces are made exclusively for you and can not be resold.

Question 10

What happens if I am not home during delivery? Can I schedule a specific delivery window?

Accepted Answer

We understand that delivery convenience is critical. We partner with premium logistics providers who offer:
Scheduled delivery windows (typically 4 hour slots), confirmed via email or SMS.
If you miss the delivery, the carrier will reattempt or hold the item at a local facility for pickup. We will proactively coordinate with you to ensure a smooth experience.

Question 11

Do you offer volume discounts and mixed container orders?

Accepted Answer

Yes, we apply tiered pricing - the unit price decreases as order volume increases. We also allow mixing 2-3 different sofa models in one container to help you test market response. For long-term partners, we provide exclusive price support and priority production scheduling.

Question 12

Do you offer functional fabrics for commercial or special scenarios?

Accepted Answer

Yes, we provide a full range of upgraded fabric options for different needs: stain-resistant & water-repellent performance fabric for household and rental use, heavy-duty commercial-grade fabric for hotels and offices, pet-friendly scratch-proof fabric, and fire-retardant fabrics certified to CA117 / BS 5852 standards. Fabric swatch samples can be sent for confirmation before bulk ordering.

Question 13

How long is your quotation valid, and what is included in the price?

Accepted Answer

Our standard quotation is valid for 30 days from the issue date, adjusted for raw material price fluctuations. Under FOB terms, the quoted price covers product cost, standard export packaging and inland freight to the designated loading port. Extra charges for custom logos, upgraded materials, wooden reinforcement and customs declaration will be clearly itemized in the quotation sheet, with no hidden fees.

Question 14

Can I order a sample before placing a bulk order?

Accepted Answer

Yes, we offer sample service for all our sofa models. The sample fee is charged based on design complexity and material selection, with a production lead time of 7-15 working days. The full sample fee can be deducted from your bulk order payment when the order quantity meets our MOQ requirement.

Question 15

How do you control product quality and handle after-sales issues?

Accepted Answer

We implement a three-stage quality control system: pre-production sample confirmation, in-production line inspection, and 100% pre-shipment appearance & function inspection. We offer a 1-year warranty on sofa frames and structural components. For transit damage, we will assist with insurance claims and provide replacement spare parts at cost price.

Product profile

Customization

Style

Sofa Set

Model NO.

Seat

Frame Material

Padding

Armrest

Back Height

Certification

Fire Retardant Standard

Material

Inflatable

Condition

Warranty

Feature

MOQ

Cover Material

Sofa Type

Design

Function

Transport Package

Specification

Trademark

Origin

HS Code

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Product Q&A

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