Question 1

Are the playground equipment customized?

Accepted Answer

All playground equipment, trampolines, climbing walls, and adventure courses are customized according to your space, with adjustable size and shape.

Question 2

What is the warranty period?

Accepted Answer

We provide a 5-year warranty for metal frames, 3 years for plastic parts, and 1 year for soft play parts.

Question 3

Do you provide free design services for the playground?

Accepted Answer

Yes, we offer free 3D design drawings based on your space size, theme, and target age group. Our design team will revise the plan until you are satisfied.

Question 4

What materials are used for the equipment?

Accepted Answer

We use imported LLDPE plastic, 1.5-2.0mm double hot-galvanized pipes, PVC foam coated, soft mats, EPE sponge, and fiberglass.

Question 5

What is the lead time for production?

Accepted Answer

Peak season lead time is one month, while off-season lead time is within 15 workdays.

Question 6

What certifications does the product have?

Accepted Answer

Our products are certified with CE, TUV GS, TEST REPORT, and ASTM standards.

Question 7

What is the minimum order quantity?

Accepted Answer

The minimum order quantity is 1 square meter.

Question 8

Can the equipment be used in commercial settings?

Accepted Answer

Yes, it is suitable for shopping centers, amusement parks, resorts, kindergartens, and play centers.

Question 9

Are the materials non-toxic and safe for children?

Accepted Answer

All materials are non-toxic, lead-free, and meet international safety standards. The soft mats are fire-retardant and easy to clean, and the metal frames are treated with anti-rust coating for long-term use.

Question 10

Do you provide installation support?

Accepted Answer

Yes, we provide detailed installation instructions, 3D structure instructions, video support, and engineer guidance.

Question 11

What age groups are your playground equipment suitable for?

Accepted Answer

Our products are designed for kids aged 0-12 years old, with separate areas for toddlers (0-3) and older children (4-12). The play elements can be customized to match different age needs and safety levels.

Question 12

Can I customize the color scheme and theme of the playground?

Accepted Answer

Absolutely! You can choose from a wide range of color palettes and themes such as space, ocean, jungle, or cartoon styles. We will adjust the design to match your brand and venue theme perfectly.

Question 13

What is the required ceiling height for the indoor playground?

Accepted Answer

The standard ceiling height required is 3-4 meters, which can be adjusted based on your site conditions and play structure design. Our team will provide a detailed site survey guide to ensure a perfect fit.

Question 14

How do I maintain the playground equipment?

Accepted Answer

We provide a detailed maintenance manual with easy-to-follow cleaning and inspection steps. Most parts are designed for low maintenance; soft mats can be cleaned with disinfectant, and metal frames only require regular rust checks.

Question 15

Do you provide documents for customs clearance?

Accepted Answer

Yes, we provide all necessary export documents including commercial invoice, packing list, bill of lading, and CE/TUV certificates to support smooth customs clearance in your country.

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