Question 1

Many people in the market offer 10% cheaper than you, why should I choose your company? Can you do the same price?

Accepted Answer

Their procurement cost of solar cells is low. They always use reverse current and low-efficiency solar cells and never do Flash and EL testing at all. Although the appearance after production is not big difference with A grade solar panels, but the problem of cell cracks and mixed cells of different grades are serious.

Question 2

It's my first time purchase in China, I'm worried about the security of my payment. I'm worried about not being able to deliver on time.

Accepted Answer

Our regular payment is 30% in advance and 70% before shipment, we accept third party inspection before shipment. We also accept LC at sight. For some countries, we accept 30% prepayment and 70% payment against copy of bill of lading. In addition, we also opened the STS payment method. Customers pay to a third party company and we can only receive the payment after we submit the bill of lading and other shipping documents after shipment.

Question 3

What cells do you adopt for the panels?

Accepted Answer

All modules are equipped with Tier 1 brand solar cells, stable quality and consistent performance for large-scale industrial & commercial projects.

Question 4

Can I arrange personnel to stay in the factory or inspect the goods before shipment, and then pay the final payment after passing the inspection?

Accepted Answer

Yes, our customers often use BV, SGS and other third-party companies to carry out on-site testing and inspection services. Our company will fully cooperate with the third-party company, We hope to form a long-term and stable cooperative relationship in the case of customer recognition. Besides, for the value of goods exceeding two containers, we will bear the inspection cost of the third-party company.

Question 5

What are the advantages of bifacial double glass solar panels?

Accepted Answer

It can capture reflected light from the ground and roofs to generate extra power. The double glass structure also delivers outstanding weather resistance, anti-corrosion and anti-aging performance for long service life.

Question 6

What quality tests and warranties do you provide?

Accepted Answer

Every module undergoes 2 times EL testing and 2 times Power Flash testing before delivery to guarantee stable performance. We offer 12-year product warranty and 30-year linear power output warranty. Complete certificates including CE, ISO, FCC, RoHS are also available.

Question 7

Why do some companies offer extra cheap shipping, are there any hidden fees?

Accepted Answer

If it is a full container, there is no hidden fee. If it is LCL, the shipping company can choose not charge or charge less at the port of departure, and most part or all of the charges will be collected at the port of destination.

Question 8

Can you provide DDP price? Can we make a lower invoice to reduce the import tariff?

Accepted Answer

Yes, we can. But in fact, DDP is not cost-effective, because the seller does not much know the destination country's land freight and the tax policy, and can only charge the customer in accordance with the principle of the highest. It is recommended to take the CIP terms. As for the requirement of low invoice, we can cooperate to do it, but buyers need to consider the risk.

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