Question 1

How can I get your catalogue?

Accepted Answer

Send an enquiry to us and tell us you need our catalogue. Our sales will reply within 12 hours with the product catalogue.

Question 2

Can I get a sample to check quality before mass order?

Accepted Answer

Yes, you can. Welcome to place a sample order to check our quality. We believe our high-quality products will bring more orders for you from your clients.

Question 3

Is there any guarantee for your products?

Accepted Answer

Our company's culture is 'Price-Service-Quality'. All our products come with a 12-month free guarantee. Never worry about after-sale service; we will always be here to support your business.

Question 4

What is your delivery time?

Accepted Answer

Generally, it will take 1 to 15 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.

Question 5

Do you test all your goods before delivery?

Accepted Answer

Yes, we have 100% test before delivery.

Question 6

What are your payment terms?

Accepted Answer

T/T 30% as a deposit and 70% before delivery. We will show you photos of the product and packaging before you pay the balance. It's also Western Union remittance.

Question 7

Can you produce based on the sample?

Accepted Answer

Yes, we can produce according to your samples or technical drawings. We can build molds and fixtures.

Question 8

What is your sample policy?

Accepted Answer

If we have ready-made parts inventory, we can provide samples, but customers must pay for the sample and shipping costs.

Question 9

What should we do if we cannot find the product we need on the website?

Accepted Answer

You can contact us and tell us the OEM part number, and we will check it for you.

Question 10

What are your packaging conditions?

Accepted Answer

Usually, we package goods in neutral white boxes and brown cardboard boxes. After receiving your authorization letter, we can package the product in the brand packaging box.

Question 11

How do you establish a long-term good relationship with our business?

Accepted Answer

1. We maintain good quality and competitive prices to ensure that our customers benefit; 2. We respect every customer as our friend, and we sincerely do business and make friends with them, no matter where they come from.

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About Our Factory & Business Background

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Our Certifications, Standards & Industry Recognition

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