Question 1

Does the light work when the two puppies are separated?

Accepted Answer

No, it cannot light up separately. This lamp adopts magnetic contact power supply structure. It only lights up when two puppies connect and conduct the circuit. When separated, they can only be used as ornaments.

Question 2

Is the brightness adjustable? How to adjust brightness?

Accepted Answer

Stepless dimming is supported. Long press the puppy tail button to adjust brightness freely. Short press the tail button to turn on or turn off the light.

Question 3

What is the battery capacity and how long is the working time?

Accepted Answer

Built-in 1200mAh lithium battery. Working duration varies by brightness setting. It lasts longer under dim mode. Fully charged power meets daily night lighting demands.

Question 4

Can we customize logo and packaging box? What is MOQ for OEM?

Accepted Answer

We support silk print logo on product and custom color boxes. MOQ differs for different customization items. Please contact us to get detailed OEM quotation and minimum order requirement.

Question 5

What charging cable do I need? Is cable included inside package?

Accepted Answer

It adopts standard Micro USB charging port, common Micro USB cable is applicable. Charging cable is not included in standard package. We can adjust package contents if you need cables included.

Question 6

Is the material safe for children? Will the housing break easily?

Accepted Answer

The shell is made of eco-friendly ABS+HIPS hard plastic, impact resistant and hard to break under normal dropping. LED surface stays mild temperature without scald risk, suitable for kid is bedroom.

Question 7

Is this night light suitable to sell as Valentine gift?

Accepted Answer

Highly suitable. The cuddling couple puppy design carries romantic meaning of companionship, different from ordinary single night lights with good premium potential. Great demand during Valentine is  Day and anniversary season in western markets.

Question 8

What is the dimension and weight for logistics calculation?

Accepted Answer

Item size:111(L)*68(W)*151(H)mm, net weight 173g. You can ask us for full carton packing list including box weight to calculate freight cost accurately.

Question 9

What color temperature of the light? Does it have colorful RGB light?

Accepted Answer

This Snuggle Puppy lamp only provides warm white light without RGB color changing function. If you need multi-color lamp models, we have other silicone night light series for selection.

Question 10

What is  your normal production lead time for bulk order?

Accepted Answer

Stock orders can be shipped within 3-7 days normally. OEM customized bulk orders take 15~25 days production time. Exact lead time will be confirmed before order placement according to quantity and processes.

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