Question 1

How to maintain and clean the night light?

Accepted Answer

Please power off first, then wipe the surface with a dry soft cloth. Do not soak or rinse it with water.

Question 2

How can we ensure product quality?

Accepted Answer

Before mass production, we will conduct pre sample testing, and the samples will pass quality testing before producing the final product. Before shipment, we will conduct a final inspection, and the goods will only be shipped after passing the inspection.

Question 3

Can we customize for bulk gift orders suitable for cross-border gift sales?

Accepted Answer

Support bulk wholesale orders cute healing design fits European American holiday gift market.

Question 4

Is this product suitable for young kids? Any usage tips?

Accepted Answer

It is safe for children over 3 years old. We suggest kids use it under adult supervision, and do not disassemble the internal electronic parts randomly.

Question 5

What power supply method, built-in rechargeable battery? How long runtime?

Accepted Answer

USB 5V wired plug-in power without built-in battery, match switch control usb cable, constant light powered by power bank laptop adapter.

Question 6

Support custom logo, can you provide MOQ and carton packing specs?

Accepted Answer

Silk print logo on wood base and color box available with low MOQ, mixed color shipment allowed, standard carton data provided for buyers to calculate logistics cost.

Question 7

Will acrylic panel leak liquid or turn yellow, easy to break during shipping?

Accepted Answer

Integrated thick transparent acrylic leak-proof anti-yellow; solid wood base for buffer protection, full carton bubble wrap packing, very low damage rate for cross-border sea shipping.

Question 8

Will the liquid inside the quicksand painting evaporate or leak, is it easy to leak during long sea shipping?

Accepted Answer

Adopt integrated high-temperature sealed acrylic craft, special silicone liquid inside non-volatile and leak-proof. All products pass sealing inspection before delivery, full carton with bubble buffer packing, extremely low leakage risk for cross-border sea transport.

Question 9

Can I adjust the falling speed of sand, how long does it take to form complete mountain landscape after standing?

Accepted Answer

The sand gravity ratio is professionally calibrated, the falling speed is fixed and slow and cannot be adjusted. After flipping, stand for about 5 minutes to form complete waterfall and mountain scenery.

Question 10

Is the switch button on the USB cable or touch control on wood base, how long is the cable?

Accepted Answer

Independent inline push switch integrated on USB cable for easy operation. Standard 1m USB power cord is included, the length meets general desktop placement demands.

Question 11

Can I mix the 5 sand colors freely in one order, is there MOQ for single color?

Accepted Answer

Mixed shipment of any 5 colors is supported, no MOQ limit for single color. We can allocate stock flexibly according to buyers'hot-selling color ratio.

Question 12

What wood is the solid wood base made of, will it crack or peel paint easily?

Accepted Answer

The base is cut from whole natural beech wood with matte eco-friendly varnish coating, hard to crack in dry indoor environment, no paint peeling under normal use.

Question 13

Can this quicksand night light stay on 24 hours non-stop for long time?

Accepted Answer

Low-power LED beads generate little heat, theoretically support long-time power on. We suggest intermittent power off to extend light strip service life, continuous lighting over 7 days is not recommended.

Question 14

Can you provide neutral blank box without logo for buyers' private label?

Accepted Answer

Neutral blank color boxes without any printed logo are available. We also support custom box printing and silk print logo on wood base for private label.

Question 15

Can this item work with power adapters, what power adapter is supported?

Accepted Answer

Standard 5V low voltage input, compatible with ordinary 5V phone chargers, laptop USB ports and power banks, adapters within 5W work normally.

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