Question 1

How can we ensure product quality?

Accepted Answer

Before mass production, we will conduct pre sample testing, and the samples will pass quality testing before producing the final product. Before shipment, we will conduct a final inspection, and the goods will only be shipped after passing the inspection.

Question 2

Is this product suitable for young kids? Any usage tips?

Accepted Answer

It is safe for children over 3 years old. We suggest kids use it under adult supervision, and do not disassemble the internal electronic parts randomly.

Question 3

Is this a mirror or a lamp?

Accepted Answer

It is both. The front is a high-definition vanity mirror; the backlit UV-printed moon pattern turns it into a soft night light when switched on.

Question 4

What sizes are available?

Accepted Answer

Standard diameters are 20cm, 25cm, 30cm, and 40cm. Custom sizes can be discussed for bulk orders.

Question 5

Can the light color be changed?

Accepted Answer

Yes. It offers three colors-white, warm yellow, and warm white-switchable via the controller.

Question 6

How is it powered?

Accepted Answer

It uses USB power supply with a safe 3.5V working voltage and 3W power consumption.

Question 7

Can it be wall-mounted?

Accepted Answer

Yes. It supports both wall hanging and tabletop placement.

Question 8

Do you support customization?

Accepted Answer

Yes. We support pattern, size, frame color, packaging, and logo customization for OEM/ODM orders.

Question 9

What is the MOQ?

Accepted Answer

Regular MOQ is 200pcs per size. Smaller trial orders are negotiable for first cooperation.

Question 10

What accessories are included?

Accepted Answer

Each unit includes the moon mirror main body, controller, USB cable, user manual, and hanging accessories.

Question 11

What is the sample lead time?

Accepted Answer

Samples are usually ready within 3-5 working days after payment confirmation.

Question 12

Is it suitable as a gift?

Accepted Answer

Yes. The elegant moon design and gift packaging make it popular for holidays, birthdays, and home.

Question 13

How long is the power cable?

Accepted Answer

1.8m

Question 14

How many LED beads are there?

Accepted Answer

183 pieces

Question 15

How to deal with the damage caused during transportation?

Accepted Answer

If the outer box or product is damaged during transportation, please ask the customer to keep the outer box, product packaging, transportation labels, and related shipping documents when receiving the goods, and provide photos or unboxing videos as soon as possible. We will assist customers in confirming subsequent handling plans based on transportation methods, trade terms, and scope of responsibility.

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