Question 1

Can we place a sample order for trial?

Accepted Answer

Yes, definitely you can. Actually this is the best way for you to know us, to check and test the quality of our products and services, and to start our cooperation for the long term.

Question 2

Do you have the minimum order requirements?

Accepted Answer

Yes, we do. The minimum order requirements should depend on different models.

Question 3

How to make payment?

Accepted Answer

We prefer a down payment of 30% of the total invoice amount by wire Telegraphic Transfer (T/T, or wire transfer) in advance or Letter of Credit at sight (L/C at sight). Then the rest payment to be made one week before shipment. We're sorry at present we could not accept any kind of credit card like Master, Visa. For some areas, we accept payment by Paypal or Western Union.

Question 4

How about the lead time (production period)?

Accepted Answer

It depends the items and quantity of your orders and the season (busy or not) when you place the order. Usually it takes 35-60 days after having your confirmed order and down payment. For the sample order, it could be ready just within 7-14 days if we have products in stock.

Question 5

How long does the shipment take from China port to mine?

Accepted Answer

When your order is not large, with very small quantity, volume and weight, we can make airmail shipment or shipment by express service to you. It will take about 5-10 days from Shenzhen airport to most main airport in the world by airmail shipment. If choose express service, it just needs about 5 days from Shenzhen to any address in the world. If by ocean (LCL or FCL) from Shekou port, Guangzhou port etc, to reach those west coast main seaports (as Los Angeles) of North America takes 15 days mor

Question 6

Do you have warrantee for your products?

Accepted Answer

Yes, we do. Normally, within 3 months under solid evidence, we will provide free replacements or credit notes for our customers. In practice, we do wholesale business, we always provide after-sales service for our customers. Considering the wood nature of the musical instruments, sometimes it is very difficult to classify the root cause of the problem, thus we always like to discuss with our customers case by case. It is sure we will always try our best to provide the solution for our customers.

Question 7

If we purchase large quantity orders, can we get some extra service?

Accepted Answer

Yes, you can. We will provide our clients with added value service. We can supply our distributors certain percentage of the concerned parts and accessories for repairing purposes, free of charge, as per the size of orders and the kinds of instruments, if required.

Question 8

Is that possible for us to become the exclusive distributor in our country or area?

Accepted Answer

Yes, it is. That will be our great pleasure. To be our local distributor, you need to prove your order and sales capacity per year within your market territory. We may consider giving you 6-12 months as a trial period. Within this period, you will be strictly protected the same as our sole distributor.

Question 9

Can we make our own design or logo?

Accepted Answer

Yes.Please contact our sales and show them your design.It's commonly seen that customers choose our model to make their own logo.

Question 10

Can you accepting making sample before bulk order? Can we get sample free?

Accepted Answer

Yes.No matter one sample or 20feet container is welcomed. The sample fee and shipping fee will be payed by customers.For some items we will return sample fee back to you when you place bulk order.

Question 11

How long will lead time be?

Accepted Answer

Usually stock goods will be leaded into one week .Manufacturing items depends on exact quantity and complexity of them. But normally 30-45 days.

Question 12

I like your website ,how can I add it to my favorite so I can find it easily next time when I want it.

Accepted Answer

Please click the touch on the top of our website: Add company to my favorite.

Question 13

Are you factory or trading company?

Accepted Answer

We are factory which local in guangdong provide China.Our factory have around 80 workers and 1861 square meter prdocution space.Wecome to visit us.

Question 14

What is your Mini order quality?

Accepted Answer

For wholesale:NO MOQ. For OEM,it is depend on what you need to change. we have a lot of semi-finished products.

Question 15

Custom Project: Do you know what you want and what is right for you?

Accepted Answer

Buy a guitar which represent you! We are specialized in OEM/customize order, if you need a customize guitar, please feel free to talk with me; Please feel free to ask me project example for reference. Please beware the customize guitar can take as long as 45-60 days depends on wood sources or weather conditions. Please fill as much as you can Customer name: Request model body shape: Wood details: Hardware types: Inlay & logo: Binding: Color & finishing: Other design: Reference photos: Contact us

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