Question 1

Can we place a sample order for trial?

Accepted Answer

Yes, definitely you can. Actually this is the best way for you to know us, to check and test the quality of our products and services, and to start our cooperation for the long term.

Question 2

Do you have the minimum order requirements?

Accepted Answer

Yes, we do. The minimum order requirements should depend on different models.

Question 3

How to make payment?

Accepted Answer

We prefer a down payment of 30% of the total invoice amount by wire Telegraphic Transfer (T/T, or wire transfer) in advance or Letter of Credit at sight (L/C at sight). Then the rest payment to be made one week before shipment. We're sorry at present we could not accept any kind of credit card like Master, Visa. For some areas, we accept payment by Paypal or Western Union.

Question 4

How about the lead time (production period)?

Accepted Answer

It depends the items and quantity of your orders and the season (busy or not) when you place the order. Usually it takes 35-60 days after having your confirmed order and down payment. For the sample order, it could be ready just within 7-14 days if we have products in stock.

Question 5

How long does the shipment take from China port to mine?

Accepted Answer

When your order is not large, with very small quantity, volume and weight, we can make airmail shipment or shipment by express service to you. It will take about 5-10 days from Shenzhen airport to most main airport in the world by airmail shipment. If choose express service, it just needs about 5 days from Shenzhen to any address in the world. If by ocean (LCL or FCL) from Shekou port, Guangzhou port etc, to reach those west coast main seaports (as Los Angeles) of North America takes 15 days mor

Question 6

Do you have warrantee for your products?

Accepted Answer

Yes, we do. Normally, within 3 months under solid evidence, we will provide free replacements or credit notes for our customers. In practice, we do wholesale business, we always provide after-sales service for our customers. Considering the wood nature of the musical instruments, sometimes it is very difficult to classify the root cause of the problem, thus we always like to discuss with our customers case by case. It is sure we will always try our best to provide the solution for our customers.

Question 7

If we purchase large quantity orders, can we get some extra service?

Accepted Answer

Yes, you can. We will provide our clients with added value service. We can supply our distributors certain percentage of the concerned parts and accessories for repairing purposes, free of charge, as per the size of orders and the kinds of instruments, if required.

Question 8

Is that possible for us to become the exclusive distributor in our country or area?

Accepted Answer

Yes, it is. That will be our great pleasure. To be our local distributor, you need to prove your order and sales capacity per year within your market territory. We may consider giving you 6-12 months as a trial period. Within this period, you will be strictly protected the same as our sole distributor.

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String Winder

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