How can you deal with quality issues that customer feedback after receiving the goods?

1) Customers take photos of unqualified goods and then our sales staff will send them to Engineering Department to verify. 2) If the issue is confirmed, our sales staff will explain the root cause and take corrective actions in coming orders. 3) Finally, we will negotiate with our customers to make some compensation.

En124 Customized Ductile Cast Iron Square Manhole Cover, Removable Frame

Name: En124 Customized Ductile Cast Iron Square Manhole Cover, Removable Frame
Brand: Cangzhou Great Casting Technologies Limited Company
SKU: 2169913065

Hebei, ChinaCangzhou Great Casting Technologies Limited Company

US$670.00

1-9 Tons

US$650.00

10-19 Tons

US$620.00

20+ Tons

Product profile

Customization

Available

After-sales Service

Online

Warranty

3year

Model NO.

manhole cover02

Material

Iron

Shape

Square

Certification

RoHS, ISO, CE

Weight

10~100kg

Sample

Availale

Quality Control

Party Inspection

Colour

Black Grey and So on

Transport Package

Wooden Pallets

Specification

as customers'requirements

Trademark

GREAT

Origin

Cangzhou City Hebei Province China

HS Code

73251090

Production Capacity

25000 Ton/Year

Key features

EN124 Standard Compliance: Strictly adheres to EN124 standard with exhaustive stress-testing for durability.

Customizable Color Options: Colors available in black, grey, and other options as per customer request.

OEM/ODM Service: Offers bespoke solutions with OEM/ODM services tailored to specific needs.

Premium Material Quality: Crafted from premium-grade ductile iron with state-of-the-art casting technology.

Flexible Weight Range: Weight customizable from 10kg to 100kg to suit different load requirements.

Comprehensive Certifications: Certified with RoHS, ISO, CE, and ISO9001 for quality assurance.

Available Sample Service: Samples are available upon request to ensure product quality before bulk order.

Robust Load Capacity: Offers various load capacities from A15 to F900 for diverse applications.

Company profile

Importers and ExportersHigh Repeat Buyers ChoiceFast DeliveryR&D Capabilities

Cangzhou Great Casting Technologies Limited Company

Hebei, China

Business Type: Trading Company CertifiedR&D Capacity: ODM Service Available CertifiedCustomization Options: Customization from Samples, Customization from Designs, etc.Export Year: 2010-12-02 CertifiedNearest Port: Tianjin PortAverage Response Time: ≤3.09h

AI-Powered supplier vetting

SummaryThe supplier produces EN124-series ductile iron trench and manhole covers and states compliance with several national standards. It holds an ISO9001:2015 certificate and reports production of 25,000 tons of manhole cover grilles, with a stated one-month lead time in both peak and off-peak seasons. Customization is offered from samples, designs, and full or minor requirements, supported by one R&D engineer. However, the supplier is not identified as a professional technical supplier, does not provide 3D software design services, and has limited documented service and quality-control systems: no written complaint procedures, supplier-service assessment records, approved supplier list, or corrective/preventive-action records. No inventory, overseas warehouse, overseas branch or agent, overseas showroom, or offline trade-show participation is reported. Financial credibility and customer cases cannot be judged from the provided information.

CertificationsThe supplier states that its quality management system was established in accordance with ISO9001 and provides an ISO9001:2015 certificate. It also states compliance with several listed national standards, including GBT23858-2009, GBT15831-2003, CJT511-2017, CJT121-2000, and JC889-2001.

After-Sales capabilityDocumented after-sales and service-management capability is weak: there are no written complaint procedures or records, no written service-capability assessment or corrective/preventive-action records, and no approved supplier list. The supplier also reports no inventory, overseas warehouse, overseas showroom, overseas agent or branch, and no offline trade-show participation.

R&D capabilityThe supplier is explicitly not a professional technical supplier and does not provide 3D software design services. It has one R&D engineer whose stated responsibility is customizing products to customer dimensions, while its description emphasizes existing production and quality systems rather than innovation activities.

Production capacityThe supplier states that it has complete production and testing equipment, produces EN124-series ductile iron products, and reports annual production of 25,000 tons of manhole cover grilles. Lead time is stated as one month in both peak and off-peak seasons, providing explicit evidence of established production capacity.

Customization capabilityThe supplier explicitly offers customization from samples, customization from designs, full customization, minor customization, and flexible customization. Its one R&D engineer is assigned to customize products according to customer-required dimensions, supporting the stated customization capability despite the absence of 3D design services.