Question 1

Are you a factory or a trading company?

Accepted Answer

We are a self-operated factory and export-oriented enterprise with two production bases totaling 10,000 square meters. Factory visits are welcome.

Question 2

What are your core products?

Accepted Answer

We mainly produce dip-molded products, and also manufacture rubber, silicone, and plastic products. We support customized mold making and OEM manufacturing.

Question 3

How do you guarantee production capacity and delivery time?

Accepted Answer

Equipped with hundreds of production lines and thousands of existing molds, we offer fast delivery of regular orders within 3-15 days. Large orders can be delivered in batches. 40 years of industry experience ensure stable production.

Question 4

Do you support OEM/ODM?

Accepted Answer

Fully supported. OEM: Production according to customer-provided drawings/samples, shipped under the customer's brand; ODM: Providing existing mature designs, customers can directly brand their products or make minor adjustments to the appearance/function.

Question 5

What is the minimum order quantity (MOQ)?

Accepted Answer

It depends on the product specifications, materials, and processes; flexible communication is possible.

Question 6

Can I get a free sample?

Accepted Answer

Existing samples can be provided (some are free, only shipping costs apply); customized samples require a sampling fee, which will be refunded after a bulk order is placed.

Question 7

Does the product meet export standards?

Accepted Answer

We can provide relevant testing reports such as REACH, RoHS, and California Proposition 65, meeting the access requirements of major markets in Europe, America, and Southeast Asia.

Question 8

What fees are included in the quotation?

Accepted Answer

The quotation usually includes the ex-factory price + packaging fee, excluding shipping and export customs clearance fees.

Question 9

What are the payment methods?

Accepted Answer

We support mainstream foreign trade payment methods such as T/T (telegraphic transfer) and L/C (letter of credit).

Question 10

Will the price fluctuate?

Accepted Answer

Fluctuations in raw material prices will affect the quotation. The quotation validity period is usually 15-30 days. Long-term cooperative customers can lock in prices.

Question 11

How is the product shipped?

Accepted Answer

We can choose sea freight, air freight, or express delivery (DHL/FEDEX/UPS, etc.) according to customer needs, supporting LCL/FCL shipments and assisting with export customs clearance.

Question 12

What should I do if I find quality problems after receiving the goods?

Accepted Answer

Report the problem within 7 days of receiving the goods and provide photos/video evidence. We will resend or refund free of charge, as stipulated in the contract.

Question 13

Do you provide after-sales technical support?

Accepted Answer

We provide product usage and installation guidance. For customized products, we can provide long-term technical services such as mold maintenance and process optimization.

Question 14

Can I visit the factory?

Accepted Answer

You are welcome to schedule an on-site factory visit in advance. We will arrange a dedicated person to accompany you and explain the production process and quality control.

Question 15

How can I get a quote quickly?

Accepted Answer

Provide product drawings/samples, material requirements, quantity, packaging requirements, etc., and we will provide a preliminary quote within 24 hours.

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