Question 1

What is the delivery lead time?

Accepted Answer

About 1-15 days according to your quantity or request.

Question 2

What does the warranty cover?

Accepted Answer

1 year for machine. If any spare parts be damaged because our quality in warranty, we will send spare parts to you for free. If the machine need be repaired in our factory because our quality reason in warranty, you can return the machine according to our return method. Then we will repair and send it to you for free.

Question 3

Are samples available?

Accepted Answer

Yes, we can supply you the samples for free or at discount price, you should bear the freight.

Question 4

Do you accept custom orders?

Accepted Answer

Yes, we accept Custom-make/OEM/ODM. We can silk print your logo on the product, print your company information on the nameplate/color box/package carton.

Question 5

What is your service team capacity?

Accepted Answer

We have 2 persons service team to serve you together, so we can offer(send price and catalogue) you anytime.

Question 6

What are the payment terms?

Accepted Answer

T/T, Western Union, MoneyGram, PayPal, L/C, D/P.

Question 7

What trade terms do you offer?

Accepted Answer

EXW, FCA, FOB, C&F/CFR/CNF, CIF/CIP, DDU, DDP.

Question 8

How do you handle training?

Accepted Answer

We can supply training our factory free of charge when you place your order. You can send your engineers to our factory, and we offer free work meal at our factory. You should bear air ticket(come & return), hotel, accommodation fee etc.. If you want our engineer to do installation & training in your country, you should bear the air ticket(go & return), hotel, accommodation fee etc..

Question 9

How is technical assistance provided?

Accepted Answer

You can solve the simple problem according to our User's Manual & Service Manual(only a part of medical equipments with Service Manual). We can give you inspection method, solution & technical support in 2 working days after you send us your problem feedback.

Question 10

Where can you be found for exhibitions?

Accepted Answer

You can find us in many exhibitions(CONTON FAIR in China, ARAB HEALTH in Dubai, MEDICA in Germany, etc..)

Product profile

Customization

Material

Type

Model NO.

Folded

Using Ambient

Numbers of Function

Certification

Condition

Metal Type

Warranty

Product Name

Specific Use

After-Sale Service

MOQ

OEM

General Use

Mail Packing

Certificate

Transport Package

Specification

Trademark

Origin

HS Code

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Product Q&A

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