Question 1

Warranty

Accepted Answer

1 or 2 year for medical products. If any spare parts be damaged because our quality in warranty, we will send spare parts to you for free. If the machine need be repaired in our factory because our quality reason in warranty, you can return the machine according to our return method. Then we will repair and send it to you for free.

Question 2

Training:

Accepted Answer

We can supply training at our factory free of charge when you place your order. You can send your engineers to our factory, and we offer free work meal at our factory. You should bear air ticket(come & return), hotel, accommodation fee etc.. If you want our engineer to do installation & training in your country, you should bear the air ticket(go & return), hotel, accommodation fee etc..

Question 3

Technical assistance & After service:

Accepted Answer

You can solve the simple problem according to our User's Manual(all medical equipments with User's Manual) & Service Manual(only a part of medical equipments with Service Manual). You can contact us by e-mail, WhatsApp, Wechat & remote software when you have problems or questions, we will give you correct inspection method, solution & technical support in 2 working days.

Question 4

Mode of shipment:

Accepted Answer

We can ship the goods by courier(DHL, FEDEX, etc.), by air or by sea

Question 5

Delivery time:

Accepted Answer

About 3-15 days after receive your payment if normal quantity.

Question 6

Exhibitions

Accepted Answer

You can find us in many exhibitions (CONTON FAIR in China, ARAB HEALTH in Dubai, MEDICA in Germany, etc..)

Question 7

Trade term

Accepted Answer

EXW, FCA, FOB, C&F/CFR/CNF, CIF/CIP, DDU, DDP.

Question 8

Business mode:

Accepted Answer

We send the prices & catalogues that you want. You tell us your choice and quantity. We offer you FOB/C&F/CIF price. We send you the P/I(Proforma Invoice) after you 
confirm the FOB/C&F/CIF price. You remit the money to us. We prepare the goods after receive your payment. We ship the goods to you & send clearance documents(AWB or B/L, Commercial Invoice & Packing List) to you. You clear the goods and inform us that you receive the goods.

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