Question 1

What is your Minimum Order Quantity (MOQ)?

Accepted Answer

For standard items, MOQ is usually 1 piece for trial orders. For customized towers, MOQ depends on design complexity, but we are flexible for small batches and encourage sample orders.

Question 2

Can you provide OEM/ODM services?

Accepted Answer

Yes, our engineering team customizes solutions based on your drawings, wind load, and soil conditions, including custom painting, logos, and unique structural designs.

Question 3

How do you guarantee the quality of your towers?

Accepted Answer

We implement a 3-Stage Quality Control: Raw Material Inspection, In-Process Inspection (welding/drilling), and Final Inspection (100% dimension/galvanization check). Video/photos are provided for approval.

Question 4

Do your products meet international standards?

Accepted Answer

Yes, we comply with ANSI/TIA-222, ASTM, BS, DIN, and GB standards. Third-party inspections by SGS, BV, or Intertek can be arranged upon request.

Question 5

What is your production lead time?

Accepted Answer

Generally 15-25 working days after deposit and final drawings. Urgent orders can be prioritized by contacting us to check the production schedule.

Question 6

How do you pack the towers for shipping?

Accepted Answer

Steel poles are bundled with nylon straps and soft mats. Tower parts are packed in steel frames or bundles with item numbers. Threaded parts have plastic caps for protection.

Question 7

What are your payment terms?

Accepted Answer

Standard terms are 30% T/T deposit and 70% balance before shipment (or against B/L copy). Large projects can discuss L/C at sight or other flexible terms.

Question 8

Do you provide on-site installation guidance?

Accepted Answer

Yes, we offer remote video guidance and can arrange on-site technical support for large-scale projects to ensure smooth installation.

Question 9

What is the warranty period?

Accepted Answer

We provide a 10-year warranty against corrosion and a 30-year structural lifespan guarantee, along with 24/7 after-sales support for troubleshooting and maintenance.

Question 10

Can you customize towers for local wind load and soil conditions?

Accepted Answer

Absolutely. Our R&D team optimizes structures based on local wind load data, soil bearing capacity, and electrical standards to ensure safety and reliability.

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