Question 1

What is the Minimum Order Quantity (MOQ)?

Accepted Answer

For standard items, MOQ is usually 1 piece for trial orders. For customized towers, MOQ depends on design complexity, but we are flexible for small batches.

Question 2

Can you provide OEM/ODM services?

Accepted Answer

Yes, we have a dedicated engineering team to customize solutions based on your drawings, wind load, and soil conditions, including custom branding and structural designs.

Question 3

How do you guarantee the quality of your towers?

Accepted Answer

We implement a 3-Stage Quality Control process: Raw Material Inspection, In-Process Inspection, and Final 100% inspection on dimensions and galvanization thickness.

Question 4

Do your products meet international standards?

Accepted Answer

Yes, we comply with ANSI/TIA-222, ASTM, BS, DIN, and GB standards. Third-party inspections by SGS, BV, or Intertek are available upon request.

Question 5

What is your production lead time?

Accepted Answer

Generally 15-25 working days after receiving the deposit and finalizing drawings. Urgent orders can be prioritized upon contact.

Question 6

How do you pack the towers for shipping?

Accepted Answer

Steel poles are bundled with nylon straps and soft mats. Tower parts are packed in steel frames or bundles with plastic caps on threaded parts for protection.

Question 7

What are your payment terms?

Accepted Answer

Standard terms are 30% T/T deposit and 70% balance before shipment. For large projects, L/C at sight or other flexible terms can be discussed.

Question 8

Do you provide on-site installation guidance?

Accepted Answer

Yes, we offer remote guidance via video call and can arrange on-site technical support for large-scale projects to ensure smooth installation.

Question 9

What is the warranty period?

Accepted Answer

We provide a 10-year warranty against corrosion and a 30-year structural lifespan, with 24/7 after-sales support for troubleshooting and maintenance.

Question 10

Can you customize towers according to local wind load codes?

Accepted Answer

Absolutely. Our R&D team optimizes tower structures based on local wind load data, soil bearing capacity, and electrical standards for maximum safety.

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