Question 1

What is your Minimum Order Quantity (MOQ)?

Accepted Answer

For standard items like poles, the MOQ is usually 1 piece for trial orders. For customized towers, the MOQ depends on design complexity, but we are flexible and willing to discuss small batches for new partners.

Question 2

Can you provide OEM/ODM services?

Accepted Answer

Absolutely. We have a dedicated engineering team that can customize solutions based on your specific drawings, wind load requirements, and soil conditions, including custom painting and logos.

Question 3

How do you guarantee the quality of your towers?

Accepted Answer

We implement a 3-Stage Quality Control process: Raw Material Inspection using certified steel, In-Process Inspection of welding and drilling, and Final 100% inspection on dimensions and galvanization thickness before packing.

Question 4

Do your products meet international standards?

Accepted Answer

Yes. Our products are manufactured in strict compliance with international standards such as ANSI/TIA-222, ASTM, BS, DIN, and GB. Third-party inspections by SGS, BV, or Intertek can be arranged.

Question 5

What is your production lead time?

Accepted Answer

Generally, it takes 15-25 working days after receiving the deposit and finalizing the drawings. Urgent orders can be prioritized upon contact.

Question 6

How do you pack the towers for shipping to prevent damage?

Accepted Answer

Steel poles are packed in bundles with nylon straps and soft mats. Tower parts are packed in steel frames or bundles with item numbers. Plastic caps are used on threaded parts for protection.

Question 7

What are your payment terms?

Accepted Answer

Our standard term is 30% T/T deposit in advance and 70% balance before shipment. For large projects, L/C at sight or other flexible terms can be discussed.

Question 8

Do you provide on-site installation guidance or technical support?

Accepted Answer

Yes. We offer professional technical support throughout the project, including remote guidance via video call and on-site technical guidance for large-scale projects.

Question 9

What is the warranty period for your transmission towers?

Accepted Answer

Our galvanized transmission towers come with a 10-year warranty against corrosion and a 30-year structural lifespan, with 24/7 after-sales support.

Question 10

Can you customize towers according to local wind load codes and soil conditions?

Accepted Answer

Absolutely. Our R&D team specializes in custom designs and can optimize tower structures based on local wind load data, soil bearing capacity, and local electrical standards.

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