Question 1

What is your Minimum Order Quantity (MOQ)?

Accepted Answer

For standard items, the MOQ is usually 1 piece for trial orders. For customized towers, the MOQ depends on design complexity, but we are flexible and willing to discuss small batches for new partners.

Question 2

Can you provide OEM/ODM services?

Accepted Answer

Absolutely. We have a dedicated engineering team that can customize solutions based on your specific drawings, wind load requirements, and soil conditions, including custom painting, logos, and unique structural designs.

Question 3

How do you guarantee the quality of your towers?

Accepted Answer

We implement a 3-Stage Quality Control process: Raw Material Inspection, In-Process Inspection, and Final Inspection (100% on dimensions and galvanization thickness). We also provide video/photos of the inspection for your approval.

Question 4

Do your products meet international standards?

Accepted Answer

Yes. Our products are manufactured in strict compliance with international standards such as ANSI/TIA-222, ASTM, BS, DIN, and GB. We can also arrange third-party inspections by SGS, BV, or Intertek at your request.

Question 5

What is your production lead time?

Accepted Answer

Generally, it takes 15-25 working days after receiving the deposit and finalizing the drawings. For urgent orders, please contact us to check our production schedule and prioritize your project.

Question 6

How do you pack the towers for shipping to prevent damage?

Accepted Answer

Steel Poles are packed in bundles with nylon straps and separated by soft mats. Tower Parts are packed in steel frames or bundles with clear item numbers. We use plastic caps on threaded parts to protect them during transit.

Question 7

What are your payment terms?

Accepted Answer

Our standard term is 30% T/T deposit in advance, and 70% balance before shipment (or against the copy of B/L). For large projects, we can discuss L/C at sight or other flexible terms.

Question 8

Do you provide on-site installation guidance or technical support?

Accepted Answer

Yes. We offer professional technical support throughout the project. Our engineers can provide remote guidance via video call, and for large-scale projects, we can arrange on-site technical guidance to ensure smooth tower installation.

Question 9

Can you customize towers according to local wind load codes and soil conditions?

Accepted Answer

Absolutely. Our R&D team specializes in custom designs. We can optimize tower structures based on local wind load data, soil bearing capacity, and local electrical standards to ensure maximum safety and reliability.

Question 10

What is the warranty period for your transmission towers, and what after-sales protection do you offer?

Accepted Answer

Our galvanized transmission towers come with a 10-year warranty against corrosion and a 30-year structural lifespan. We provide 24/7 after-sales support, including emergency response, quality issue troubleshooting, and long-term maintenance advice.

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