Question 1

What services would you offer if I buy from you?

Accepted Answer

Our trained Professional service team offers high-quality in-time service in a very friendly way. For a good customer experience, the content of pre-sales includes the recommendation on the basis of the right products in physical condition. All you have to do is to inform us of your needs.

Question 2

Are you forklift factory?

Accepted Answer

Yes, we are the professional manufacturer forklift. We promise that we are exactly the supplier you have been looking for. We welcome you to visit our factory to check our production lines and know more about our capacity, quality.

Question 3

What is the delivery time?

Accepted Answer

Normally we use 7 days to produce it, in peak season, the production time would take longer.

Question 4

Can I visit your company?

Accepted Answer

Of course. We always with great pleasure at your service. We are located in Shandong Taian, If you want to order our products and visit our company, please contact us.

Question 5

Do you accept small order?

Accepted Answer

Yes. the MOQ is 1 units for most of products. For very small handling equipments, we can check case by case.

Question 6

How is Your Price Compare With Other Factories?

Accepted Answer

We are professional forklift manufacturers with more than 30 years produce and export experience we can sure to provide you more competitive price than other factories.

Question 7

How is Your Delivery Time?

Accepted Answer

In general circumstance, we can have an immediate delivery of regular machines for our clients within 30 days, because we have common parts in stock, so for standard forklift we can delivery in very shot time and for some special order requests we can also try to delivery to you as our confirmed date.

Question 8

How Soon Can You Respond Client Inquiries?

Accepted Answer

Our team is consisted of a group of diligent and dynamic people, working 24/7 to respond client inquiries and questions all the time.

Question 9

Which Payment Terms Can You Accept?

Accepted Answer

Normally we can work on T/T term or L/C term, sometime DP term. (1) On T/T term, 30% down payment is required in advance, and 70% balance shall be settled before shipment, or against the copy of original B/L for long-term cooperating client. (2) On L/C term, a 100% irrevocable L/C without 'soft clauses' from an international recognized bank can be accepted. Please seek the advice from the individual sales manager whom you work with.

Question 10

Which Incoterms 2010 Terms Can You Work?

Accepted Answer

We are a professional and sophisticated international player, can handle all INCOTERMS 2010 terms, and we normally work on regular terms such as FOB, CFR. CIF CP DAP

Question 11

How Long Will Your Price be Valid?

Accepted Answer

We are a tender and friendly supplier, never greedy on windfall profit. Basically, our price remains stable through the year. We only adjust our price based on two situations: (1) The rate of USD: MB varies significantly according to the international currency exchange rates; (2) Manufacturers / factories adjusted the machine price, because of the increasing labor cost and raw material cost.

Question 12

What Logistics Ways You Can Work For Shipment?

Accepted Answer

We can ship forklift or other MHE products by various transportation tools. (1) For 80% of our shipment, the machine will go by sea, to all main continents such as Europe, North America, Africa, South America, Middle East, Oceania and Southeast Asia etc., either by container or RoRo/ Bulk shipment. (2) For inland neighborhood countries of China, such as Russia, Mongolia, Kazakhstan, Kyrgyzstan, Tajikistan, Uzbekistan, Turkmenistan etc., we can send by road or railway. (3) For light spare parts i

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