Question 1

Do you provide catalogs and price lists for standard products?

Accepted Answer

A: Yes, we can provide you with our standard product catalog. However, since 98% of our products are custom-made according to customer requirements, we do not have a fixed price list. If needed, we can offer reference prices for some standard items.

Question 2

How can I get a rough cost estimate for the products?

Accepted Answer

A: We can provide you with a simple selection form. By checking or filling in the relevant options, we can calculate an approximate cost for you.

Question 3

How do I choose the right electrical cabinet design, component brands, and enclosure materials?

Accepted Answer

A: Selection primarily depends on your specific application scenarios and environment:
Design: For example, outdoor electrical cabinets usually require rain canopies, while wall-mounted installations need wall brackets.
Materials: You need to balance the environment and cost. For highly corrosive environments like seaside areas, 316L stainless steel is recommended due to its long lifespan despite the higher cost.

Question 4

Do you provide drawing design services? Can you manufacture based on my drawings?

Accepted Answer

A: Absolutely. Our engineers can create a brand-new design based on your requirements or manufacture directly from your drawings. If using your drawings, we will review them first and suggest modifications for any details that may not be feasible for mass production. Drawings for all projects (mainly in CAD and SolidWorks formats) are provided free of charge before production.

Question 5

Is there an additional design service fee for custom electrical cabinets?

Accepted Answer

A: No, there is no additional charge. We aim to establish long-term partnerships, helping you achieve business success, which in turn helps us achieve a win-win cooperation.

Question 6

Besides standard electrical cabinets, what other custom services do you offer?

Accepted Answer

A: Customization is our core strength. We offer:
BOM Customization: Selecting and customizing all components inside the electrical cabinet to achieve the most cost-effective solution.
Structural Customization: Custom designing the dimensions and structure of the electrical cabinet based on actual usage requirements.
Appearance Customization: Customizing cabinet colors (RAL standard) and logos based on actual needs.

Question 7

What IP ratings can your products achieve?

Accepted Answer

A: Our standard products come with certified IP rating reports. For custom products, we can also submit them to third-party testing agencies to obtain exclusive IP rating reports for you.

Question 8

Can you provide electrical cabinets that comply with CE and UL standards?

Accepted Answer

A: Yes. For products requiring CE, UL, or other certifications, we need to work closely with you starting from the early selection stage.

Question 9

What safety certifications do your products comply with?

Accepted Answer

A: In China, complete sets of electrical switchgear are subject to mandatory national certification. Manufacturers must undergo audits and certification by the CQC (China Quality Certification Center); otherwise, production is considered non-compliant. We undergo annual on-site reviews by the CQC to ensure our products meet the strictest safety requirements.

Question 10

What are the lead times for mass production and sampling?

Accepted Answer

A: After details and drawings are confirmed, the standard lead time for mass production is 20-30 days. For urgent needs, we can adjust the production schedule accordingly with a reasonable expedited fee. Enclosure samples usually take 3-7 days, while electrical cabinet samples take 7-30 days. Drawing design is typically completed within 2-5 days.

Question 11

How can we learn more about your company's capabilities? Can we visit your factory?

Accepted Answer

A: You are warmly welcome to do so. Feel free to schedule an appointment with us at any time for an online factory audit or an offline on-site visit. If you are a long-term partner, we also conduct regular visits to our customers and look forward to building a lasting partnership with you.

Question 12

Can wooden packaging enter my country? Is fumigation required?

Accepted Answer

A: Yes. All our packaging uses fumigation-free plywood and does not contain solid wood, so no fumigation certificate is required for smooth customs clearance.

Question 13

What are your payment terms?

Accepted Answer

A: Our standard payment term is a 50% deposit, with the remaining balance paid before shipment.

Question 14

What is your nearest shipping port? Can you assist with the import process?

Accepted Answer

A: Our nearest port is Ningbo Port. If you are unfamiliar with the import process, we can recommend a local customs broker to assist you, or handle Door-to-Door (DDP) delivery directly to your warehouse.

Question 15

How do you ensure product quality? Is there a warranty period?

Accepted Answer

A: Before shipment, we welcome you to arrange on-site factory audits and inspections. We will also provide photos and videos of the goods for your confirmation. All our products come with a one-year quality warranty.

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