CertifiedBusiness Type: Manufacturer/Factory & Trading Company CertifiedR&D Capacity: ODM Service Available CertifiedCustomization Options: Customization from Samples, Customization from Designs, etc. CertifiedExport Year: 40 Years CertifiedNearest Port: Shanghai PortAverage Response Time: ≤5.39h
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SummaryThe supplier has over 45 years of experience, demonstrating a strong focus on quality assurance and customer service. They offer a variety of customization options and participate in overseas trade shows but lack significant OEM capabilities and overseas facilities. Financial documentation is consistent over recent years, though innovation in R&D is limited. They manage exports effectively, accounting for a significant portion of their sales.
Supplier typeThe supplier is experienced with over 45 years in the industry and focuses on quality and technology, targeting the food industry. They have a significant export activity, with 51%-70% of sales from exports.
After-Sales capabilityThe supplier has clear procedures and records for handling customer complaints and preventive actions, indicating strong after-sales service capabilities.
Financial creditFinancial capacity data is consistently provided for the last few years, indicating stable financial credibility.
R&D capabilityThe supplier offers customization and ODM services but has not introduced new products in the past year, suggesting limited innovation capability.
Customization capabilityThe supplier offers extensive customization options, including full and minor customizations, which is a strong aspect of their service.
Product Q&A
Q:What materials are used for the tank construction?
A:
The machine features full stainless steel construction, available in either 304 or 316 grade.
Q:Can the tank size and shape be customized?
A:
Yes, all tanks can be made to your preferred size, and we offer both round and square options.
Q:What is the warranty period for the machine?
A:
The machine guarantee time is usually about 1 year. We provide free parts for design defects within this period.
Q:How does the machine prevent fat separation?
A:
The equipment includes a specific function designed to prevent fat separation from the chocolate tank during the melting process.
Q:What is the lead time for production?
A:
The average lead time is 1-3 months, varying between peak and off-season periods.