Question 1

What customization services does Histar support?

Accepted Answer

We offer comprehensive customization services, including full-function customization, appearance design customization, industry-specific function customization, and sample customization. Whether it's the recombination of hardware modules or the personalized industrial design of the casing, we can provide precise matching.

Question 2

Do you support OEM and ODM cooperation?

Accepted Answer

Yes. We provide complete one-stop OEM and ODM services. From initial concept design and structural drawings to hardware integration, functional module debugging, and final mass production, we can handle everything independently.

Question 3

How strong is Histar's R&D team?

Accepted Answer

Our core R&D team has over 11 years of technical experience in self-service terminal hardware design and full-process development. This ensures not only the professionalism and stability of our hardware solutions but also continuous optimization based on your business evolution.

Question 4

What are the materials and manufacturing processes used in the casing of the HISDA self-service terminals?

Accepted Answer

The device body is constructed using 1.5mm thick cold-rolled steel plates, exceeding Chinese national standards (traditionally 1.2mm sheet metal). This ensures a robust and durable structure with strong impact resistance. Combined with industry-standard metal paint finish, it is scratch- and rust-resistant, suitable for high-frequency use in public places.

Question 5

What screen sizes do you offer? What is the touch experience like?

Accepted Answer

Our devices are equipped with capacitive touchscreens ranging from 10.1 inches to 55 inches.Advertising terminals ranging from 55 inches to a maximum size of 95 inches are also available. The screens utilize multi-touch technology, offering high responsiveness, high light transmittance, and an excellent human-computer interaction experience.

Question 6

What functional modules and payment components can the equipment integrate?

Accepted Answer

The equipment boasts extremely high modular scalability, efficiently integrating facial recognition cameras, second-generation ID card readers, QR code scanners, thermal printers, IC card readers, and mainstream cash or card payment components, perfectly adapting to diverse business scenarios.

Question 7

How does HISDA ensure the stability of its core components?

Accepted Answer

Our parent company has established close strategic partnerships with globally renowned module suppliers (such as Custom, CPI, ICT, ITL, GRG, SNBC, etc.). All core components utilize industry-leading solutions, thereby reducing failure rates and significantly improving equipment operational stability.

Question 8

What certifications have your factory and products obtained?

Accepted Answer

Our manufacturing plant and products have passed multiple international quality, environmental, and safety system certifications, including ISO9001, ISO14001, ISO45001, CE, and RoHS, meeting the high safety standards of the international import and export market.

Question 9

How does HISDA conduct quality control before shipment?

Accepted Answer

We implement extremely rigorous comprehensive quality inspection. All finished products must undergo 100% comprehensive visual inspection and full-process functional integration testing before leaving the factory, strictly eliminating defects to ensure that the equipment delivered to you is in a zero-defect state.

Question 10

What is your minimum order quantity (MOQ)? Are there discounts for bulk orders?

Accepted Answer

Our MOQ is only 1 unit, ideal for initial solution testing and sample confirmation. For large-volume orders, we offer the most suitable solutions and cost control.

Question 11

How long is the typical delivery time for an order?

Accepted Answer

The standard delivery time is between 15 and 45 working days. The specific delivery time will be flexibly adjusted based on the complexity of your customized size, the factory's existing inventory of core components, and the actual quantity of the order.

Question 12

Do you support customized packaging and specified logistics methods?

Accepted Answer

Yes. Histar provides high-strength international logistics foam and wooden crate packaging that meets long-distance land, sea, and air transport standards by default. Customers can also choose specific packaging materials and freely specify transportation routes such as sea, land, air, or multimodal transport.

Question 13

How long is the warranty period for HISDA products? Do you support extended warranties?

Accepted Answer

We provide standard official warranty service for the entire machine. In addition, to meet the long-term operational needs of different projects, we also support value-added extended warranty services for core components or the entire machine. Details can be discussed with the business manager when signing the contract.

Question 14

After purchasing the equipment, how do I integrate it with the system or software?

Accepted Answer

Our hardware supports all major operating systems. We will provide you with complete underlying drivers and peripheral interface SDKs (Software Development Kits) to help your software team seamlessly integrate their business systems with the hardware terminals.

Question 15

In which industries or scenarios are HISDA's devices mainly used?

Accepted Answer

Leveraging our powerful full-function integration capabilities, our self-service terminals are widely used in various business scenarios requiring unattended operation and efficient payment, such as smart healthcare (hospital self-service registration and payment), government service halls (self-service machines), finance and banking, new retail catering (self-service ordering), and cinemas/scenic spots (self-service ticket collection).

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