Question 1

Can you produce socks according to my own design?

Accepted Answer

Yes, absolutely. We fully support OEM/ODM customization. You can customize colors, patterns, fabrics, packaging, and branding (logos/labels). Just provide your design files or samples, and we will handle the rest.

Question 2

Do you charge for samples?

Accepted Answer

A sample fee of USD 2 per pair applies to both standard and customized samples. The sample fee will be fully refunded upon bulk order confirmation. The buyer covers the shipping cost for samples.

Question 3

What are your payment terms?

Accepted Answer

We accept T/T (bank transfer), L/C, and Western Union. Typically, we require a 30% deposit before production and the 70% balance before shipment. Payment terms can be negotiated for long-term partners.

Question 4

Which materials do you use for your socks?

Accepted Answer

We use high-quality combed cotton, nylon, spandex, polyester, and various functional blended yarns. All materials are skin-friendly, breathable, and durable. We also offer eco-friendly and certified materials upon request.

Question 5

Can you mix different designs in one container?

Accepted Answer

Yes, mixed orders are welcome. You can combine different styles, colors, and designs in one shipment. Just let us know your requirements.

Question 6

Which port do you ship from?

Accepted Answer

Our main port of departure is Yiwu Port, China. We can also arrange shipment from Ningbo or Shanghai if needed.

Question 7

What shipping methods do you offer?

Accepted Answer

We offer sea freight (for bulk orders), air freight, and express delivery (DHL, FedEx, UPS). We will recommend the most cost-effective and efficient shipping solution based on your order quantity and delivery requirements.

Question 8

Do you provide custom packaging?

Accepted Answer

Yes, we offer a variety of packaging options, including OPP bags, hang tags, gift boxes, blister packs, and retail display boxes. Custom packaging design with your logo and branding is fully supported.

Question 9

Can I visit your factory?

Accepted Answer

Yes, we welcome customers to visit our production facilities. Please let us know in advance so we can arrange the visit accordingly.

Question 10

Do you offer after-sales support?

Accepted Answer

Yes, we provide full after-sales support. If you have any issues with quality, delivery, or other concerns, we will respond within 24 hours and work with you to resolve the matter promptly.

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