Question 1

How many years have you been in the slitter, rewinder and converting industry?

Accepted Answer

We have been engaged in the slitter, rewinder and converting machine industry for more than 16 years. Since our company was established in 2010, we have focused on slitting, rewinding and packaging-related equipment, serving customers in different converting industries worldwide.

Question 2

Are you a factory or a trading company?

Accepted Answer

We are a factory and manufacturer specializing in slitter, rewinder and converting machines. We provide machine design, production, testing, installation guidance and after-sales technical support.

Question 3

How many slitter rewinders do you sell per year?

Accepted Answer

We sell more than 200 sets of different types of slitter rewinders every year. Over the past years, we have supplied more than 2,000 sets of slitter rewinder machines to customers around the world, giving us rich experience in different materials and applications.

Question 4

Where have your machines been sold?

Accepted Answer

Our machines have been sold to many countries and regions worldwide. Around 30% of our market is in North and South America, including the USA, Canada, Mexico, Costa Rica, Brazil and Chile. Around 40% is in Europe, including Germany, France, Italy, the Netherlands, Switzerland, Hungary, Greece and Poland. The remaining market is mainly in Asia, Africa and the Middle East, including Korea, Malaysia, Russia, South Africa, Iran and the UAE.

Question 5

What kind of slitter, rewinder and converting machines do you sell?

Accepted Answer

We mainly focus on machines for the following industries and materials: primary films such as BOPP, PET, BOPET and PVC; laminated materials; hot stamping foil, cold foil, metalized foil and aluminum foil; thermal paper; TTR materials such as barcode ribbon, coding foil and fax ribbon; and automatic solutions for packaging, label and related converting industries.

Question 6

How many people do you have in your team?

Accepted Answer

We have more than 60 people in total, including our sales team, factory workers, engineers and after-sales service team. Our sales, import and export team is located in the city center, while our factory is located in the industrial area.

Question 7

Do you have agents in other countries?

Accepted Answer

Currently, we have exclusive agents in Turkey and Russia who can be reached through us. Additionally, we have some overseas partners assisting with equipment sales and service support. If you want to know more about the specific market situation, you can contact us for more information.

Question 8

How does your factory control machine quality?

Accepted Answer

We pay close attention to quality control from the beginning to the end of production. Each machine is fully checked and tested before shipment. We also suggest that customers prepare enough testing materials for trial running in our factory, so the machine performance can be confirmed before delivery.

Question 9

Where is your factory located, and how can I visit it?

Accepted Answer

Our film, paper and laminated material slitter rewinder factory is located in Hangzhou, China. You can fly directly to Hangzhou Airport or take a high-speed train from Shanghai. We can arrange pickup from the airport or train station. Our thermal paper slitter rewinder factory is located in Shanghai, about 1.5 hours from Pudong International Airport (PVG). We can also arrange pickup from the airport or train station.

Question 10

What after-sales service or guarantee can you provide?

Accepted Answer

We provide a one-year guarantee for key machine parts, machine installation guidance, operation training, lifetime free technical support, material support when needed, and regular routine inspection support for customer factories when applicable.

Question 11

Is the machine hard to operate?

Accepted Answer

Our slitter machines are designed to be easy to operate and convenient to install. In many cases, the machine can be started once the power has been connected. We also provide manuals, operation videos and 24/7 online technical support to help customers solve operation problems.

Question 12

Will it take a long time to receive the machine?

Accepted Answer

The lead time depends on the machine model, configuration and order schedule. For standard machines or available stock machines, delivery can be arranged faster after prepayment. Please confirm the exact lead time with our sales team before placing the order.

Question 13

What if I do not have professional technicians and do not know how to choose the right machine?

Accepted Answer

Our team is professional and experienced. If you are not sure which machine is suitable for your material and production requirements, you can share your material type, roll width, thickness, speed requirement, finished roll size and production capacity. We will help you select the most suitable machine solution.

Question 14

What if I cannot find the right machine structure for my current demand?

Accepted Answer

You can tell us your detailed production requirements. We support customized machine solutions and can provide a full set of recommendations according to your material, process, finished roll requirements and production target.

Question 15

What if I do not have professional operators to run the machine?

Accepted Answer

Our machines are shipped with manuals and operation videos, and we provide online technical support. The machine operation is designed to be easy to learn, and operators can usually become familiar with the basic operation after training.

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