Question 1

Can I have a sample order for your products?

Accepted Answer

Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

Question 2

What about the lead time?

Accepted Answer

Sample needs 3-5 days; mass production time needs 1-2 weeks.

Question 3

Do you have any MOQ limit for order?

Accepted Answer

Low MOQ, 10-100g for sample checking is available.

Question 4

How do you ship the goods and how long does it take to arrive?

Accepted Answer

We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.

Question 5

How to proceed an order for your products?

Accepted Answer

Firstly, let us know your requirements or application. Secondly, we quote according to your requirements or our suggestions. Thirdly customer confirms the samples and places deposit for normal order. Fourthly We arrange the production.

Question 6

Is it OK to print my logo on package?

Accepted Answer

Yes. Please inform us before our production and confirm the design firstly based on our sample.

Question 7

Are you trading company or manufacturer?

Accepted Answer

We are chemical factory in China. So, we can provide wholesale price.

Question 8

What are your payment terms?

Accepted Answer

We can accept various payment methods, Western Union, T/T, PayPal, etc.

Question 9

Can your company accept the special requirements of customers?

Accepted Answer

Of course, we can accept technical consultation, custom synthesis of intermediates, etc.

Question 10

How about the delivery time?

Accepted Answer

The delivery time is about 7-20 days after confirming the payment. Delivery times vary from country to country. (excluding Chinese holidays)

Question 11

What type of containers do your company's products use?

Accepted Answer

Our discreet packaging, good airtightness guarantees 100% of your package to pass through customs, generally aluminum foil bags, fluoride bottles, plastic steel drums, plastic drums or according to customer requirements, we will try our best to meet your requirements.

Question 12

What is the shipping method?

Accepted Answer

For small orders, we express by air, such as FedEx, TNT, UPS, DHL, EMS, for large orders, we can ship to the airport by air, and by sea to the seaport. Our deliveries are 100% safe, fast, reliable and discreet.

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