Question 1

What types of steel pipes do you supply?

Accepted Answer

We mainly offer small-diameter welded steel pipes and seamless steel pipes. The product types are mainly divided into hardened steel pipes, black annealed steel pipes and galvanized steel pipes. The cross-sectional shapes are mainly square, rectangular and circular. The application fields include construction engineering, municipal engineering, furniture frames, hardware accessories, shelf supports, protective guardrails, railings, etc.

Question 2

Can you customize pipe specifications?

Accepted Answer

Yes, we offer customization for the outer diameter (ranging from 15 mm to 60 mm), wall thickness (from 0.19 mm to 1.5 mm), length (from 1 m to 12 m or as per the requirement), and material grade (such as Q195, Q235, Q355, etc.). Please provide detailed requirements for the customized quotation.

Question 3

How do you ensure product quality?

Accepted Answer

We implement strict quality control from raw material inspection to production process monitoring (welding, heat treatment, coating) and final inspections (hydrostatic test, non-destructive testing, dimensional check). A full quality report is provided with each shipment.

Question 4

What is the minimum order quantity (MOQ)?

Accepted Answer

MOQ is 5 tons for standard specifications; for customized products, MOQ is 10 tons. Small trial orders (5-10 tons) are negotiable for new clients.

Question 5

Do you offer sample testing?

Accepted Answer

Yes, free samples (1-2 pieces, within 1kg) are available for quality verification. Sample lead time is 3-5 working days.

Question 6

What payment terms do you accept?

Accepted Answer

We support T/T (30% advance payment, 70% against B/L copy), L/C at sight, and Western Union for small orders. Other terms (D/P, D/A) can be discussed based on long-term cooperation.

Question 7

How long is the production lead time?

Accepted Answer

Standard orders:7-10 working days;customized orders:10-15 working days;bulk orders(>=500 tons): 20-30 working days.

Question 8

Which ports do you ship from?

Accepted Answer

Mainly from Tianjin Port, or other Chinese ports as requested. We can also arrange door-to-door delivery via sea/air/land.

Question 9

What shipping terms do you offer?

Accepted Answer

We accept EXW, FOB, CFR, CIF, DAP, and DDP. Our logistics team will optimize the shipping plan based on your location to minimize cost and transit time (sea freight: 20-45 days to major global ports).

Question 10

Can you provide technical support?

Accepted Answer

Yes, our engineering team offers technical consultation on pipe selection, installation, and maintenance. We can also provide installation guidelines and CAD drawings upon request.

Question 11

How to track my order?

Accepted Answer

After shipment, we will send the B/L, commercial invoice, packing list, and tracking number via email. You can track the shipment status through the logistics company's official website or contact our sales team for real-time updates.

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