Question 1

Do you support mold design and manufacturing?

Accepted Answer

Yes, with our experienced engineers and in-house CNC machining capability, we can design and manufacture molds, providing rapid support for design changes.

Question 2

Are the products custom ones?

Accepted Answer

Yes, all the products are custom-made - we can produce them from drawings or samples.

Question 3

Do you have any off-the-shelf parts?

Accepted Answer

All our parts are made to order - we don't keep stocks.

Question 4

What are the main materials you cast and machine?

Accepted Answer

You can choose from stainless steel, aluminum alloy, carbon steel, brass, superalloy, and other metal materials for the investment casting process.

Question 5

Which format drawings can you read?

Accepted Answer

We can read both 2D/3D drawings, such as .dwg,.x_t,.igs, and .stp.

Question 6

Do you have a minimum order quantity (MOQ)?

Accepted Answer

For investment casting, our MOQ can be as low as 100-500 pieces for small and medium-sized parts. For large or complex parts, we can discuss further. We also welcome small batch trials to help you test the market.

Question 7

Can we get a sample before bulk orders?

Accepted Answer

Yes - samples are available for quality approval ahead of time.

Question 8

Who owns the mold after production?

Accepted Answer

The mold is your asset. We keep it safely in our tool room with clear labeling. You can request to take it back at any time, or we can store it for you free of charge for future repeat orders.

Question 9

What kind of payment terms does your company accept?

Accepted Answer

We accept L/C T/T, Western Union, and PayPal as payment terms.

Question 10

Will my drawings be safe after sending them to you?

Accepted Answer

Of course. We have a strict privacy policy and will protect each customer's information. It will only be given to the person you designate with your permission.

Question 11

Do you offer after-sales service?

Accepted Answer

Yes, we offer after-sales service and are responsible for quality issues caused by the manufacturing process and material.

Question 12

What shipping methods does HDC provide?

Accepted Answer

We offer air, sea, and rail transportation, as well as express delivery services. If you have different requirements, please contact us for details.

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