Question 1

What certifications do your smart pet appliances have?

Accepted Answer

Our products are equipped with globally recognized certifications including CE, FCC and RoHS. Certain food-contact components pass relevant food-grade standards (FDA). Specific certification documents can be provided upon request.

Question 2

Can you send complete product specifications and dimension sheets?

Accepted Answer

Sure. Each model has detailed specs covering size, material, power parameters and function introductions. Please leave us your email, we will send the specification document immediately.

Question 3

Can I order samples for quality testing?

Accepted Answer

Samples are available for evaluation. You need to cover the sample cost and shipping fee upfront. All sample charges can be fully deducted from your formal bulk order if you place mass production within 12 months after sample delivery.

Question 4

How long is sample production time?

Accepted Answer

Stock samples can be dispatched within 3-5 working days. For customized samples with private label, it normally takes 5-7 working days.

Question 5

What is your mass production lead time?

Accepted Answer

Standard bulk order lead time is 25-35 working days after deposit confirmation. The schedule will be adjusted accordingly during peak production season or for OEM customized orders.

Question 6

How soon can I receive your quotation after sending inquiry?

Accepted Answer

We normally send formal quotation within 12 working hours after receiving your inquiry. If you have urgent demand, you can mark the email priority or contact us directly via phone.

Question 7

Do you offer volume discount for large orders?

Accepted Answer

Yes. We provide tiered pricing based on order quantity. The larger your order volume, the better unit price we can offer. Send us your target quantity for a tailored offer.

Question 8

Do you support OEM & ODM customization?

Accepted Answer

Yes. We support custom logo, color box packaging, color matching and partial function adjustment according to your market requirements.

Question 9

Which trade terms can you accept?

Accepted Answer

We mainly work on EXW Shanghai and FOB Shanghai. Other terms can be further negotiated.

Question 10

What payment methods are available?

Accepted Answer

We accept T/T and Irrevocable L/C at sight. Long-term cooperative clients can discuss alternative payment terms.

Question 11

Can we assign our own forwarder to arrange shipment?

Accepted Answer

Yes, you can appoint your preferred logistics provider. Please inform us in advance when confirming orders. We will coordinate loading accordingly.

Question 12

What is your warranty policy?

Accepted Answer

We provide 12 months warranty against factory defects after goods arrive at destination port. If quality issues caused by manufacturing are confirmed, we will arrange replacement units together with your next bulk shipment.

Question 13

Do you have mixed container support?

Accepted Answer

Yes, mixed loading of different smart pet appliance models in one container is acceptable, subject to each item meeting minimum order quantity.

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