Question 1

Are you the official authorized agent of Siemens?

Accepted Answer

Yes, we proudly hold official authorization from Siemens. Feel free to contact us, and we will be delighted to provide proof.

Question 2

Is there any engineer available for technical support?

Accepted Answer

Absolutely, our team includes engineers with over a decade of experience at Siemens. Our highly skilled technical team is ready to assist you in selecting PLCs, HMIs, Servo Motors & Drives, VFDs, low-voltage products, and software solutions. If you require any assistance, please reach out directly to our technical department for expert guidance.

Question 3

Do you supply 100% original and new products?

Accepted Answer

Most certainly yes. We encourage you to conduct your own inspection. Our principles are Good Faith First, Customer Foremost. If you find a counterfeit, we will compensate you tenfold!

Question 4

Do you sell obsolete products, including very old ones?

Accepted Answer

If a new model is available, we recommend upgrading. However, if a replacement is not feasible, we will help you source the old model in good condition. We commit to providing you with truthful information regarding its usage and condition.

Question 5

Do you offer other brands besides SIEMENS?

Accepted Answer

Yes, we offer a variety of brands that can meet your requirements, some even customizable with your logo. We can also provide our own modules as alternatives to Siemens' modules.

Question 6

How about Customs Duty & Handling Fees?

Accepted Answer

We do not charge handling fees for any customer orders, even for a single piece. However, please note that any customs duties or import taxes imposed upon arrival at your local customs are the customer's responsibility.

Question 7

How long is your delivery time?

Accepted Answer

Typically, it takes 2-3 working days if the goods are in stock. For larger orders, the delivery time extends to 5-7 working days post-payment. For uncommon products, please allow 3-4 weeks or even 6-8 weeks for order processing.

Question 8

What are your payment terms?

Accepted Answer

We accept various payment methods, including EURO, USD, Pound, RMB, etc., with both advanced and balanced payment options.

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