CertifiedBusiness Type: Trading Company CertifiedCustomization Options: Customization from Samples CertifiedExport Year: 11 Years CertifiedNearest Port: Qingdao PortAverage Response Time: ≤2.84h CertifiedTerms of Payment: LC, T/T, D/P, etc.
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SummaryHenan Lanphan Industry Co., Ltd. is a trading company with a focus on importing and exporting goods, as well as technology R&D, primarily dealing with laboratory instruments like freeze dryers. The company lacks formal procedures for corrective actions, customer complaints, and supplier assessments. It does not offer 3D design services or ODM/OEM for known brands and has no recent product innovations. The company does maintain quality assurance processes, but its production and after-sales service capabilities are limited. Financial data for the past three years is available, but details of financial credibility are sparse.
Supplier typeHenan Lanphan Industry Co., Ltd. is identified as a trading company engaged in both domestic and foreign trade, with a focus on laboratory instruments.
After-Sales capabilityThe company lacks written procedures or records for handling customer complaints and corrective actions, indicating a deficiency in after-sales service capability.
R&D capabilityThe supplier did not launch any new products in the past year and does not provide ODM or SDK services, indicating limited innovation capability.
Customization capabilityCustomization services are limited to modifications from samples, indicating some level of customization capability.
Product Q&A
Q:What is the warranty period?
A:
We guarantee a one-year warranty period under the premise of correct installation, normal maintenance, and usage.
Q:What happens after the warranty expires?
A:
Products enjoy a lifetime guarantee repair; we only charge the cost price for changing standard and sealing components.
Q:How fast is your technical support response?
A:
We reply within 1 hour and can provide a solution or send staff to the spot within 24 hours after receiving a maintenance notification.
Q:Do you provide installation assistance?
A:
Yes, we provide targeted installation videos and our staff will assist customers until they are satisfied.
Q:What is the minimum order quantity?
A:
The minimum order quantity is 1 unit.
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