Does the product include after-sales service?

Yes, an installation guide is provided as part of the after-sales service.

Eco-Friendly Rock Wool Insulation for Superior Thermal Performance

Name: Eco-Friendly Rock Wool Insulation for Superior Thermal Performance
Brand: Herence New Material Technology Co., Ltd
SKU: 1989213781

Jiangsu, ChinaHerence New Material Technology Co., Ltd

US$40.00

100 CBM

Product profile

Customization

Available

After-sales Service

Installation Guide

Feature

Durable, Easy to Install, Fierproof, Flame Retardant, Heat Insulation

Model NO.

3120

Highest Working Temperature

750℃

Material

Basalt

Thermal Conductivity

0.045

Flame Class

Density

120 Kg/M³

Color

Yellow

Form

Rolls, Boards, or Loose Fibers

Sound Absorption

up to 0.95

Transport Package

Cartons/Bags/Pallets

Specification

Customizable

Trademark

Herence/CIPTEX

Origin

China

HS Code

680610909

Key features

Flame Retardant Class A1: Provides superior fire safety with non-combustible Class A1 rating.

Low Thermal Conductivity: Efficient insulation with thermal conductivity of 0.04 W/(m.k).

Eco-Friendly Material: Made from natural basalt, ensuring environmental sustainability.

Customizable Options: Available in rolls, boards, or loose fibers with custom colors.

Easy Installation: Durable design allows for quick and simple installation.

Quality Assurance: 100% inspection for finished products ensures consistent quality.

Professional Support: Includes installation guide and after-sales service support.

Company profile

Cooperated with Fortune 500High Repeat Buyers ChoiceQuality AssuranceFull Customization

Herence New Material Technology Co., Ltd

Jiangsu, China

CertifiedBusiness Type: Manufacturer/Factory & Trading Company CertifiedR&D Capacity: ODM Service Available & OEM Service Available CertifiedCustomization Options: Customization from Samples, Customization from Designs, etc. CertifiedExport Year: 1 Year CertifiedNearest Port: Shanghai PortAverage Response Time: ≤10.37h

AI-Powered supplier vetting

SummaryThe supplier operates in high-performance fibers, composite materials, engineering plastics, synthetic resins, insulation and anti-corrosion materials, and nuclear-power equipment engineering. It demonstrates full customization, OEM and ODM capabilities, documented R&D and quality procedures, and has reported cooperation with Fortune 500 companies. Production evidence includes two manufacturing lines, inventory capability, and a stated peak- and off-season lead time of within 15 workdays to one month. However, it lacks a valid manufacturing-capacity contract with affiliated subcontractors, overseas warehouses, overseas agents or branches, overseas showrooms, and available SDKs. Export experience is limited to one year, with two export-trade staff reported.

Supplier typeThe stated business scope identifies the supplier as a manufacturer and technical-service provider focused on fibers, composite materials, engineering plastics, synthetic resins, insulation, anti-corrosion materials, and nuclear-power equipment engineering. This supports classification as an industrial materials and engineering manufacturer/service provider.

After-Sales capabilityThe supplier has clear, followed procedures and records for handling customer complaints, indicating an established complaint-response mechanism. The evidence does not describe response times, repair resources, warranty terms, or dedicated overseas after-sales coverage.

R&D capabilityThe supplier reports R&D responsibilities covering new-product development, software-based drawing, production technology support, and client-approved specifications. It has AutoCAD and UG capabilities, R&D audit documentation, new products within the past year, and ODM service; however, no SDK is available.

Production capacityEvidence includes two production lines, inventory capability, written inspection procedures with uniform implementation, 22 qualified service-capability suppliers, and stated lead times of within 15 workdays to one month in both seasons. A material control weakness is that no valid manufacturing-capacity contract exists with affiliated subcontractors.

Customization capabilityThe supplier explicitly offers customization from samples, customization from designs, and full customization through both design services and R&D, and also provides OEM and ODM services. This indicates broad product-development and customization coverage.

Client casesThe supplier reports OEM service for well-known brands and cooperation with Fortune 500 companies. These statements provide evidence of notable customer experience, although no customer names, project details, product scope, or performance outcomes are disclosed.