Business Type: Manufacturer/Factory, Trading CompanyExport Year: 2017-07-17Average Response Time: ≤7.52h
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SummaryThe supplier specializes in the sales and technical services of metal cutting tools and tool systems with a focus on improving customer production efficiency and product quality. They have a strong export presence, with over 50% of sales from exports and seven years of exporting experience. However, their innovation capability is limited, with no new products launched last year, minimal R&D staff, and no ODM/OEM services. They hold an ISO9001:2015 certification but have not collaborated with Fortune 500 companies. Their after-sales service capability is structured with clear procedures for handling customer complaints.
Supplier typeThe supplier operates in the industrial equipment and components sector, focusing on metal tools and machinery parts, with involvement in import/export and technical services.
CertificationsThe supplier holds an ISO9001:2015 certification, which demonstrates adherence to quality management standards.
After-Sales capabilityThe supplier has documented procedures and records for handling customer complaints and corrective actions, indicating a structured approach to after-sales service.
R&D capabilityInnovation capability is limited with only one R&D engineer, no new products launched last year, and no ODM/OEM services offered.
Customization capabilityThe supplier offers various customization options, including full and minor customization, but lacks 3D software design services.
Product Q&A
Q:Are you a trading company or a manufacturer?
A:
We are a professional manufacturer. We not only have our tool factory but also a carbide factory.
Q:How long can I expect to get the sample?
A:
After you pay the sample fee and send us the confirmation documents, the sample will be ready for delivery in 3-7 days. The sample will be sent to you by express and arrive in 3-5 working days. You can use your express account, or prepay us if you don't have an account.
Q:How about your inventory?
A:
We have a large number of stock products, and regular types and sizes are in stock.
Q:Is free shipping available?
A:
We don't offer free shipping. We can give you a discount if you buy a large number of products.
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*To:Dalian Heshe Trading Co., Ltd.
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