Question 1

Are you a manufacturer or a trading company?

Accepted Answer

We are an integrated production and trading enterprise, with our own independent R&D team, manufacturing facility, and professional marketing department.

Question 2

Are customization options available?

Accepted Answer

Absolutely. We offer full customization on all our products to suit your specific operational requirements. To ensure we provide the best solution, we encourage you to provide detailed information about your needs. Our expert team will then design the most optimal solution, tailored to meet your exact specifications.

Question 3

How long is your warranty coverage?

Accepted Answer

We offer a 2-year warranty on the crane itself and an 18-month warranty on electric components. Should any issues arise, our dedicated after-sales team and professional engineers will promptly assist in troubleshooting and resolving the issue. Support is available via email or video conference for efficient diagnosis.

Question 4

Do you provide overseas installation services by engineers?

Accepted Answer

While we typically provide a detailed instruction manual for self-installation, we also offer the option of overseas installation services in specific cases. Our products are carefully packaged and designed for easy installation, which helps reduce costs and streamline the setup process. If necessary, we can arrange for our engineers to assist with installation at your location.

Question 5

What other types of products do you offer?

Accepted Answer

We offer a broad range of lifting solutions, including but not limited to overhead bridge cranes, gantry cranes, jib cranes, monorail cranes, workstation cranes, and various other construction lifting machinery. Our sales specialists are always available to help you choose the most suitable equipment for your specific needs.

Question 6

If we have an urgent need, can you arrange prompt delivery?

Accepted Answer

Yes. Once your order parameters are confirmed, we prioritize urgent orders and work diligently to expedite the production and shipping process. Our efficient production systems and logistics network ensure that you receive your products quickly and reliably.

Question 7

I have limited headroom in my workshops. Is it possible to install a crane in that space?

Accepted Answer

Definitely. We offer specialized crane solutions designed for workshops with low headroom. Our experienced engineers will work with you to create a customized design that fits your space perfectly, ensuring both optimal performance and space efficiency.

Question 8

Do you supply lifting and rigging tools?

Accepted Answer

Yes, we provide a full range of lifting and rigging tools, including hooks, electromagnetic devices, grab buckets, and more.

Question 9

Do you accept OEM/ODM business?

Accepted Answer

Certainly. We have extensive experience in OEM/ODM manufacturing and have collaborated with leading crane brands and customers worldwide. Whether you need customized products or full OEM solutions, we are equipped to meet your specifications.

Question 10

What payment methods do you accept?

Accepted Answer

We accept T/T, bank transfers, L/C, PayPal, and other major payment platforms.

Question 11

Does your RTG crane need to lay fixed rails on the ground?

Accepted Answer

No, our rubber tyred gantry crane adopts track-free design, no rail laying or civil foundation construction required, greatly saving your yard early investment and construction period.

Question 12

What control methods are available for this tire gantry crane?

Accepted Answer

It supports dual control modes: wireless remote control and wired pendant control. Operators can choose freely for easy, labor-saving lifting operations.

Question 13

What safety protection devices are equipped on the RTG crane?

Accepted Answer

It is fully equipped with lifting height limiter, travel limit switch, overload protection device and reliable braking system to avoid lifting accidents effectively.

Question 14

What international certifications can you provide for the tire crane?

Accepted Answer

Our RTG cranes pass CE, ISO9001, EAC and SGS certification, fully meet the access standards of most countries and regions worldwide.

Question 15

Is the RTG suitable for outdoor container yards all year round?

Accepted Answer

Definitely. All core electrical parts are dustproof, rainproof and high-low temperature resistant, stable for long-term outdoor yard work.

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