Question 1

What's the MOQ ?

Accepted Answer

1pcs Also support

Question 2

How about the delivery time ?

Accepted Answer

Printer Machine usually 5-7days can delivery ,if customzied ,about 15-30 days can delivery

Question 3

What makes Hexuan printers stand out?

Accepted Answer

Our printers are designed for high quality printers,versatility,and flexibility.We offer competitive price,exceptional custom service,and effective OEM and ODM services.

Question 4

Do you offer technical support and training for your products?

Accepted Answer

Yes,we provide technical support(it can be online or in person)and training for all of our products.Our experienced and knowledgeable staff are available to answer any questions and provide assistance to ensure that our customs are able to operate our printers effectively.

Question 5

What is your warranty policy?

Accepted Answer

We offer a one-year warranty on all of our products,which covers any defects in materials or workmanship.If any issures arise during this period,we will provide repair or 
replacement services free of charge

Question 6

How do I maintain my printer?

Accepted Answer

Regular maintenance is essential for keeping your printer in top condition.This includes cleaning the printhead,replacing ink cartridges,and lubricating moving parts.Our printers come with detailed maintenance instructions,and our technical support team is always available to answer any questions you may have.

Question 7

Can I customize the product with my logo or design?

Accepted Answer

Yes,we offer OEM and ODM services for most of our products.Please contact our sales team to discuss your specific requirements and we will provide you with a quote and design options

Question 8

Do you provide samples for testing before placing an order?

Accepted Answer

Yes,we can provide samples for most of our products.Please contact our sales team to discuss your specific requirements and we will provide you with a quote for the sample and shipping costs.

Question 9

Can I use third-party ink with your printers?

Accepted Answer

We recommend using our own brand of ink to ensure optimal performance and print quality,but some of our printers may be compatible with certain third-party inks .Please contact us for more information.

Question 10

Can i resell item ?

Accepted Answer

We find distributor in globle ,if you become our distributor ,we can support you more

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