Business Type: Manufacturer/FactoryExport Year: 1975-01-01Average Response Time: ≤1.19h
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SummaryThe supplier, HG Group, is a specialized technical supplier in the food machinery manufacturing industry with significant national patents and certifications like ISO9001 and CE. They offer extensive customization in design services but lack 3D software design services and ODM/OEM capabilities. Their after-sales service is highly rated, although they lack documented corrective actions for service capability. Financially, they demonstrate stability over recent years. Innovation is limited as they have not launched new products recently, but they focus on expanding their product lines. They participate in international trade shows but lack overseas facilities and branches.
Supplier typeHG Group is a professional technical supplier in the food machinery industry, with a wide range of production lines for various foods like biscuits, cakes, and chips.
CertificationsThe supplier holds notable certifications, including ISO9001 and CE, which validate their quality and compliance standards.
After-Sales capabilityThey emphasize quality after-sales service and have a clear procedure for handling customer complaints.
Financial creditFinancial records suggest stability over several years, with consistent financial capacity.
R&D capabilityThe supplier has not launched new products recently and does not offer ODM services, indicating limited innovation capability.
Production capacityHG Group has a diverse production capability with multiple food production lines.
Customization capabilityThey offer extensive customization options, including full and minor customization in design services.
Product Q&A
Q:Is the machine customizable?
A:
Yes, the machine layout is designed according to the customer's workshop, and it supports customized configurations.
Q:What is the warranty period?
A:
We guarantee the machine for 1 year and provide whole life fixing service.
Q:Do you provide installation and training?
A:
Yes, we send engineers and technicians to the customer's factory to install machines and train workers.
Q:What is the power source for this machine?
A:
The machine uses gas as the power source for thermal processing.
Q:How is the machine packed for shipping?
A:
It is packed in a strong seaworthy wooden case, covered with waterproof film, and carefully fixed inside the container.
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