Question 1

Do your products meet international safety and import standards?

Accepted Answer

Yes. All our marble furniture is made from Class A natural stone (per GB 6566), which complies with global radiation safety requirements for indoor use. We provide a radioactivity test report with every shipment. Additional compliance documents (e.g., REACH, RoHS) can be provided upon request - please specify your destination country when placing an order.

Question 2

How do you package the goods for export?

Accepted Answer

We use robust, export-grade packaging: Surface protected with foam wrap and stretch film, fully enclosed wooden crate (heat-treated, with IPPC stamp per ISPM 15), internal corner guards and anti-movement padding. This ensures stability during handling and transport. However, please note that packaging is designed for protection - not as a guarantee against all damage.

Question 3

What are your MOQ and lead time?

Accepted Answer

- MOQ: 1 x 20ft container (mix of models allowed)
- Lead time: 25-35 days after deposit confirmation
- Samples: Ready in 7-15 days (shipped via express courier)

Question 4

What payment terms do you accept?

Accepted Answer

We accept: T/T: 50% deposit, 50% balance before shipment

Question 5

Do you provide export documentation?

Accepted Answer

Yes. Standard documents include: Commercial Invoice, Packing List, Bill of Lading (via your forwarder or ours), Certificate of Origin (non-preferential or preferential forms available), Radioactivity Test Report, Fumigation Certificate (for wooden crates)

Question 6

Who is responsible for shipping, insurance, and import duties?

Accepted Answer

Our standard pricing is FOB [Xiamen/Shanghai]. This means: You (the buyer) arrange and pay for main carriage, insurance, and destination charges (including customs clearance, duties, and VAT). We do not include marine insurance, and we are not liable for loss or damage during transit. However, if any issue arises, please contact us immediately - we'll do our best to assist with replacements, documentation, or coordination with your logistics provider.

Question 7

What if the goods arrive damaged?

Accepted Answer

While we take great care in production and packaging, we do not assume responsibility for damage or loss that occurs during shipping, as this falls under the carrier's or insurer's scope. That said, we encourage you to contact us right away if you receive damaged items. Please: 1. Take clear photos of the damaged product and original packaging; 2. Notify your freight forwarder or insurance company; 3. Share the details with us. We'll review the case and may offer support - such as discounted rep

Question 8

Can you do OEM/ODM with our brand?

Accepted Answer

Yes! We offer: Custom logos (laser engraving, metal plates), branded packaging and manuals, full design customization (size, shape, finish). Please provide your artwork and specifications in advance.

Question 9

How can I get your catalog and price list?

Accepted Answer

Just share: Your company name, Target market (e.g., USA, Germany, UAE), Estimated annual order volume. We'll send you a complete digital kit within 24 hours!

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