Question 1

What material is your silicone neon strip made of? Is it safe to use?

Accepted Answer

Our light strips feature a food-grade solid integrated silicone outer casing. It is anti-yellowing, anti-aging, flame-retardant and free of toxic odors. Flexible and bendable, it suits long-term indoor and outdoor applications.

Question 2

What are the differences between silicone neon strips and conventional PVC light strips?

Accepted Answer

The silicone casing delivers superior heat dissipation, UV resistance and waterproof performance. Unlike PVC strips, it will not turn yellow after prolonged outdoor exposure. It also provides more even light output and a longer service lifespan.

Question 3

Can customers cut the silicone neon strip on site by themselves? How can we get custom special lengths?

Accepted Answer

We do not recommend customers perform on-site cutting. Cutting and splicing require professional technicians and special tools to ensure reliable waterproof sealing. Improper operation without professional equipment may cause water ingress and product failure.
If custom lengths are required, please submit pre-cutting requirements when placing orders. We will complete all cutting, splicing and waterproof processing in our factory.

Question 4

Will factory pre-cutting affect light brightness or service life?

Accepted Answer

Professional cutting and integrated waterproof sealing completed in our factory will not impair lighting performance. Each finished segment maintains consistent high luminous efficiency and high CRI.

Question 5

What CRI level and luminous efficacy can your silicone strips achieve?

Accepted Answer

Standard options include high color rendering CRI90 / CRI95, with luminous efficacy reaching up to 80lm/W. The light restores authentic and natural colors, ideal for architectural, landscape and commercial lighting projects.

Question 6

Are there dark spots between LEDs on the silicone neon strip?

Accepted Answer

Our integrated molding process creates a seamless lighting effect with uniform illumination and no dark areas. A honeycomb mesh accessory is optional for anti-glare soft lighting.

Question 7

What IP waterproof rating do your silicone light strips support?

Accepted Answer

Standard models achieve IP67 full waterproof rating.
Note: On-site cutting destroys the original waterproof structure. Non-standard secondary waterproof treatment will invalidate the waterproof performance.

Question 8

Can the silicone strip operate in extreme weather conditions?

Accepted Answer

It works stably within a temperature range of -40 degree Celsius~+60 degree Celsius. The UV-resistant silicone shell withstands erosion from rain, snow and sunlight, perfect for outdoor wall washing and building outline lighting.

Question 9

What dimming and control systems are compatible?

Accepted Answer

It supports 0-10V, DALI, DMX512, SPI and PWM dimming, as well as RF/WiFi remote control. RGB/RGBW color-changing strips can be linked with smart lighting control systems.

Question 10

How flexible is the silicone neon strip? Can it be bent to fit curved walls?

Accepted Answer

With an ultra-soft solid silicone body, the minimum bending radius is 3cm. It can be shaped into circles, arcs and irregular forms for curved walls, pillars and customized landscape lighting structures.

Question 11

What installation accessories can you provide?

Accepted Answer

Supporting accessories include mounting clips, aluminum channels, honeycomb anti-glare mesh, end caps, connecting wires and power adapters. All factory pre-cut strips come with matching waterproof connectors.

Question 12

Do you accept OEM & ODM customization?

Accepted Answer

Yes. We support customized PCB layout, color temperature, single-color/RGB/RGBW options, strip width & thickness, logo printing, packaging design and project-specific technical parameters, including factory pre-cut custom lengths.

Question 13

What is your MOQ (Minimum Order Quantity)?

Accepted Answer

Small sample orders are acceptable for quality testing. MOQ for mass production depends on customization requirements. Standard in-stock models enjoy low MOQ and fast delivery.

Question 14

What is the service life of your silicone LED strip?

Accepted Answer

The rated service life reaches 50,000 hours under normal operating conditions. The stable constant-current circuit effectively slows down light decay.

Question 15

What is your warranty policy?

Accepted Answer

We provide a 3-year official warranty for standard silicone neon strips.
The warranty excludes damages caused by self-performed on-site cutting, improper splicing, unprofessional waterproof treatment, artificial damage or overvoltage.

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