Question 1

Are you a manufacturer or a trading company?

Accepted Answer

Not trading company !!! We are one of the big building materials machinery manufacturers in China, with strong technical force, reliable product quality, which merge science,industry and trade together in one. Welcome to our factory at any time.

Question 2

Do you have ready machine in stock?

Accepted Answer

We do have stock!!! But almost all our molds need customized according to local size requirements.

Question 3

Do you have branch office in my country?

Accepted Answer

until now we have distributor in Uz and Algeria etc. contact us if you need their contacts.

Question 4

How to pay? Is my money safe?

Accepted Answer

yes dear your money is protected by the made-in-china platform. you can pay by TT BANK or LC at sight.

Question 5

How about the installation and service?

Accepted Answer

We support Overseas Installation for all our medium / big machines, small machines you will gain online video technical support (Trading company may not support). If you have any question about the machine during using it , our engineer can supply the service 24hours online.

Question 6

If my machine break down how to do?

Accepted Answer

Contact Shirley let us help to find the problem, and we can send spare parts to restart your machine.

Question 7

Can you assure the quality?

Accepted Answer

Yes, we can. Our equipment will be carefully tested before shipping, and can be used over 10 years. You can come to our factory and check the machine and machine testing before delivery .

Question 8

When will the machine delivery and how to guarantee the machine delivery?

Accepted Answer

The machine will delivery 15-25 working days after recieved the deposit , if can't delivery on time (delay more than 7days ), our factory will provide the free spare parts for you , or you can cancel the order . The deposit will send back to you .

Question 9

How is your After-sales service?

Accepted Answer

We understand that the post-purchase experience is just as important as the initial sale. That's why we have a dedicated after-sales service team that is available to assist customers with any issues or questions they may have after making a purchase. Our team is trained to provide prompt and effective solutions to ensure that our customers are satisfied with their purchase and have a positive experience with our company.

Question 10

How about claims?

Accepted Answer

Our company takes claims seriously and we have established a clear process for handling them. If a customer has a claim, they can submit it through our website or by contacting our customer service team. We will review the claim and take appropriate action to resolve the issue. We strive to address claims promptly and fairly to ensure that our customers are satisfied with the outcome.

Question 11

How to deal the trade disputes caused by rising sea freight and others?

Accepted Answer

We understand that trade disputes can be disruptive to our business and we take steps to minimize their impact. We work closely with our suppliers and partners to ensure that we are aware of any potential issues that may arise. Additionally, we have a legal team that is well-versed in trade law and can provide guidance and support in the event of a dispute. We are committed to finding solutions that are fair and equitable for all parties involved

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