Question 1

What materials are available for valves? What media are they compatible with?

Accepted Answer

Standard materials include cast steel, stainless steel, special alloys, etc. They are compatible with water, oil, steam, gas, acid and alkali media; custom materials are available for special media.

Question 2

What are the pressure and temperature ranges of the valves?

Accepted Answer

The rated pressure and temperature of valves are determined by the body material. Our full range of valves covers various working conditions and can be customized as required.

Question 3

What if I don't know how to select the right valve?

Accepted Answer

Provide the medium, pressure, temperature and connection method, and our customer service will assist with accurate selection free of charge.

Question 4

Is non-standard customization supported?

Accepted Answer

Non-standard customization is available for dimensions, connection methods, actuation modes (manual/electric/pneumatic), etc.

Question 5

Are the products supplied with certificates of conformity?

Accepted Answer

All ex-factory valves are provided with quality inspection reports and certificates of conformity, complying with industrial standards.

Question 6

Is there a minimum order quantity (MOQ)?

Accepted Answer

No mandatory MOQ for standard models; MOQ for non-standard customized products is determined based on actual production requirements.

Question 7

What payment methods are accepted?

Accepted Answer

We support business-to-business transfers, online payments, and deposit + balance payment settlement.

Question 8

Can value-added tax (VAT) invoices be issued?

Accepted Answer

13% special VAT invoices can be issued. Just provide the invoicing information after placing the order.

Question 9

Can a placed order be modified or canceled?

Accepted Answer

Modification or cancellation can be negotiated before production; for orders already scheduled, handling shall be in accordance with the contract.

Question 10

Who bears the freight cost?

Accepted Answer

Free shipping can be negotiated for bulk orders; freight for small orders is subject to actual logistics quotes.

Question 11

How are the products packaged?

Accepted Answer

Moisture-proof and shock-proof industrial packaging is used to prevent damage from bumps during transportation.

Question 12

Can logistics information be tracked?

Accepted Answer

A logistics tracking number will be provided after shipment, allowing real-time tracking of delivery progress.

Question 13

What should I do if the goods are damaged upon receipt?

Accepted Answer

Inspect the goods on the spot upon signing. Take photos as evidence for damaged items, and we will arrange free re-delivery or return/replacement.

Question 14

How long is the warranty period for the valves?

Accepted Answer

Standard products come with a 12-month warranty. Man-made damage or improper installation is not covered by the warranty.

Question 15

How to handle valve malfunctions?

Accepted Answer

Provide a fault description and photos. Our technicians will offer remote guidance; if unresolved, the product can be returned to the factory for repair.

Product profile

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Channel

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Operating Pressure

for Maximum Pipe

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