Question 1

Which plastic materials can this laser plastic welding machine weld?

Accepted Answer

It supports common thermoplastic materials such as PP, PE, ABS, PC, PA (nylon), PMMA (acrylic), especially suitable for medical grade and food grade plastics (such as medical consumables, automotive parts); if your material is special (such as modified plastics, composite plastics), we can provide material samples and conduct free welding effect tests and issue an adaptation plan. What plastic materials do you need to weld? You can contact us.

Question 2

What is the minimum order quantity (MOQ)? Does it support individual purchases?

Accepted Answer

For regular models, MOQ is 1 unit (ready-to-ship models: 45-60 days for delivery). For customized models (such as adding an automatic feeding device, special welding heads), MOQ is 1 unit. If you have any questions, you can contact us.

Question 3

Is there a sample testing service? How are the sample testing fees and cycle calculated?

Accepted Answer

We offer free sample production, but sample testing is not included. You can contact us.

Question 4

Can the machine be customized based on my product size and welding process? What is the customization period and additional cost?

Accepted Answer

We can provide full-process customization based on your product size and welding process requirements, including automation integration (such as connecting production line conveyor belts, visual positioning systems); the customization period is 45-60 days, and there are no other additional costs.

Question 5

Does the machine come with an operation control system? Do the operators need professional training?

Accepted Answer

All equipment is equipped with a professional control system. We can provide on-site training, but travel, accommodation, and meal expenses need to be provided, or free remote training can be offered.

Question 6

What services are included in the FOB price? Does it include installation, commissioning, training, etc.?

Accepted Answer

The FOB price includes the equipment itself, standard accessories (factory inspection fee; installation and commissioning (overseas not provided with on-site service, except for Southeast Asia region); free remote personnel training, spare parts replacement within 1 year of warranty period are free, no additional charges; only customized special accessories (such as dedicated welding fixtures) need to be priced separately.

Question 7

What payment methods are supported? How are the payment proportions and nodes agreed?

Accepted Answer

Main payment methods: T/T (50% deposit paid before equipment delivery, 50% paid before delivery)

Question 8

Are there protective measures during the equipment transportation? How are the logistics timeliness and freight calculated?

Accepted Answer

The equipment is packed in export-specific wooden boxes (in accordance with ISTA 3A transportation standards), with built-in shock-absorbing foam and moisture-proof membranes, and key components (laser generator, control system) are reinforced separately; from Shenzhen Port / Guangzhou, the shipping timeliness depends on the actual situation, and the transportation cost varies for each region and time period. You can contact the freight forwarder yourself.

Question 9

What is the warranty period of the equipment? How to handle faults during the warranty period?

Accepted Answer

The whole machine has a 1-year warranty, and lifetime maintenance services are provided; if faults occur during the warranty period, we promise: Respond within 2 hours (provide remote troubleshooting guidance) Send spare parts within 48 hours (free of charge)

Question 10

How are spare parts procurement and maintenance services charged after the warranty period?

Accepted Answer

After the warranty period, spare parts are supplied at cost price, and maintenance service fees are charged by labor hours. On-site maintenance is available but requires travel, accommodation, and meal expenses;

Question 11

If the equipment needs to be upgraded (such as increasing power, adding automation functions), will related services be provided?

Accepted Answer

Equipment upgrade services are supported, including laser power increase (such as upgrading from 60W to 500W), additional purchase of upgrade equipment is required

Question 12

Has the equipment passed international certification? Can it meet the compliance requirements of the medical, food, etc. industries?

Accepted Answer

The equipment has passed ISO 9001 certification, the laser module complies with safety standards; for the medical industry, for the food industry, food-grade lubricants and seals are used, relevant certification reports and compliance testing certificates can be provided to ensure compliance with industry regulatory requirements.

Question 13

Are there successful cases in the same industry? Can customer references be provided?

Accepted Answer

If needed, we can contact us, and the relevant information will be sent to you.

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