Main MarketsNorth America, South America, Eastern Europe, Southeast Asia, Africa, Oceania, Mid East, Eastern Asia, Western Europe
Product Q&A
Q:What if the user manual is difficult to understand?
A:
We provide multilingual video tutorials and illustrated electronic manuals in Chinese, English, Spanish, and Arabic, highlighting key points and operational prohibitions.
Q:Is the robot equipped with a lithium battery and how is it shipped?
A:
If equipped with a lithium battery, we submit MSDS and UN38.3 reports in advance. We use qualified freight forwarders or opt for sea/rail transport to avoid air freight restrictions.
Q:What payment methods are accepted to ensure security?
A:
We use T/T or L/C to avoid D/P risks. New customers can pay 50% in advance and the balance upon seeing the bill of lading copy.
Q:How do you handle after-sales repair for foreign customers?
A:
We are establishing overseas warehouses and local repair points. We also provide remote video diagnosis and guide customers to replace modular parts to reduce repair costs.
Q:What is the power supply requirement for the robot?
A:
The robot requires a 220V AC power supply mode for operation.
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